Customer Service Care Specialist
Resume:
Jezelle Medina
Pico Rivera, CA *****
**************@*****.***
Professional Summary
To be a vital employee of an evolving company that offers room for advancement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Skin Care Specialist/ esthetician
Beauty bar-Pasadena, CA
Present
• AI skin analysis
• Customized skincare regimens for clients based on their individual skin type and concerns
• Maintained a clean and organized treatment room, ensuring compliance with sanitation standards
• Educated clients on proper skincare routines and recommended products for at-home use Dispatcher/CSR
Service Lion Plumbing Heating Air Electric-Brea, CA August 2024 to March 2025
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
• Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions Dispatcher/Customer Service
Pipe Dreams-Remote
May 2020 to August 2024
• Provided exceptional customer service and support to ensure customer satisfaction
• Resolved customer inquiries, complaints, and issues in a timely and professional manner
• Maintained a high level of product knowledge to effectively assist customers with their needs
• Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information
• Collaborated with cross-functional teams to resolve complex customer problems and escalations
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
• Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
CSR - Customer Service Representative
Service Champions Heating & Air Conditioning-Brea, CA January 2018 to May 2020
• HVAC & plumbing service scheduling
• Work order management (ServiceTitan, Housecall Pro, etc.)
• Customer relations & conflict resolution
• Dispatching technicians
• Billing & invoicing support
• Multi-line phone systems & email handling
• Time management & multitasking
• Knowledge of HVAC & plumbing terminology
Education
Business (Associate)
East Los Angeles College-Monterey Park, CA
Present
esthetician (Vocational training)
Salon Success Academy-Redlands
April 2024 to October 2024
General Studies (High school diploma)
La Habra High School
September 2004 to June 2008
Skills
• B2B sales
• Account Analysis
• Presentation skills
• Dealership experience
• B2B
• Call Center
• Upselling
• Territory management
• Quality control
• Hand tools
• Direct sales
• Operating systems
• Negotiation
• Front Desk
• Microsoft Office
• Personal Assistant Experience
• Marketing
• Zendesk
• Help desk
• Windows
• HVAC
• Order entry
• Microsoft Outlook
• Customer Care
• Financial services
• Leadership
• Salesforce
• Customer Experience
• Sales
• Customer Support
• Typing
• Outside sales
• EDI
• Filing
• Calendar Management
• Power BI
• E-commerce
• Inside sales
• Communication skills
• Quality assurance
• Microsoft Excel
• Microsoft Word (7 years)
• Customer Service
• CSR
Certifications and Licenses
Esthetician License
December 2024 to December 2026
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