Case Management Risk

Ashley M. Acevedo Soto

Camden, NJ 787-***-**** ************@*******.*** https://www.linkedin.com/in/ashleyacevedosoto/ Adaptable and analytical legal professional with extensive experience in case management, legal research, compliance auditing, and administrative operations. With a Master of Arts in Criminal Justice with expertise in public policy, cybersecurity protocols, and digital case file auditing. Instrumental in managing high caseloads, conducting forensic and tax investigations, and facilitating multi- agency communication. Proven ability to translate complex legal frameworks into actionable policies and risk management strategies. Adept at enforcing federal regulations and performing in-depth assessments across correctional, tax, and administrative systems. Seeking a remote position that offers international flexibility.

CORE COMPETENCIES

Legal Research & Analysis Risk Assessment & Mitigation Policy Development & Interpretation Investigations & Due Diligence Legal Document Review Cybersecurity & Fraud Detection Forensic Science

& Criminal Law Remote Collaboration & Digital Workspaces Government Reporting & Audit Readiness

Cross-jurisdictional Legal Understanding Microsoft Word Excel Teams Office Outlook PowerPoint KEY VALUE OFFERINGS

• Led end-to-end case management of 180+ inmates, driving measurable increases in educational program enrollment, behavioral compliance, and release preparedness through targeted rehabilitation planning.

• Eliminated communication barriers for Spanish-speaking inmates and families by providing bilingual case management, improving understanding of legal responsibilities and support services.

• Maintained 100% compliance rate during institutional and federal audits, delivering legal documentation, case files, and program records that met accreditation, confidentiality, and procedural standards.

• Leveraged IRS internal systems to perform accurate account reviews, update taxpayer records, and draft formal correspondence

PROFESSIONAL EXPERIENCE

Department of Justice, Federal Bureau of Prisons – Fort Dix, NJ May 2023 - Present Case Manager

Elevate institutional efficiency by standardizing documentation procedures and improving adherence to internal policies through SOP development and staff training. Serve as a cross-agency coordinator, aligning internal correctional teams, behavioral health providers, parole entities, and reentry networks to ensure timely access to mandated services and inmate support.

• Case Management Expertise: Developed individualized case strategies while addressing criminogenic factors, trauma indicators, and post-release challenges to reduce recidivism risk and support long-term reintegration.

• Critical Decision-Making: Conducted high-stakes intake assessments and psycho-social evaluations, identifying underlying mental health, educational, and vocational needs to drive responsive case interventions and eligibility pathways.

• Information Security Awareness: Enforced rigorous cybersecurity and data integrity protocols to safeguard all digital inmate records, reports, and communications in accordance with Bureau of Prisons’ federal standards for confidentiality.

• Resource Navigation & Advocacy: Strengthened post-release outcomes through proactive reentry planning, including housing navigation, employment coordination, and community-based support, resulting in fewer reentry disruptions.

Department of Justice, Federal Bureau of Prisons – Fort Dix, NJ Jan 2021 – May 2023 Unit Secretary

Performed review and correction of timekeeping data, minimizing discrepancies, and enhancing staff satisfaction while ensuring payroll compliance. Safeguarded confidential records and sensitive data through strict compliance with federal standards. Reduced administrative delays by overseeing staff travel arrangements, requisitions, and document processing with urgency.

• Administrative Support: Accelerated administrative throughput by independently managing multi- departmental workflows, directly contributing to uninterrupted operations within a high-security federal unit.

• Bilingual Communication: Improved cross-cultural communication and conflict resolution through bilingual interface with staff and inmates, fostering clarity and reducing escalation incidents.

• Resource Optimization: Maintained critical supply inventories and streamlined procurement processes aimed at reducing downtime and confirming uninterrupted support functions.

• Professional Correspondence: Produced audit-ready records and official correspondence, supporting consistent compliance during inspections and earning recognition for documentation accuracy.

• Executive Support: Coordinated schedules, meetings, and task priorities with unit leadership to maximize operational readiness.

Department of Treasury, Internal Revenue Service – Remote, Philadelphia, PA Sep 2019 – Jan 2021 Correspondence Tax Examiner Technician (Spanish)

Cultivated cross-departmental collaboration with compliance, audit, and appeals teams to resolve complex cases and contribute to continuous process improvement initiatives. Offered bilingual taxpayer assistance in high- volume environments, translating technical tax language into accessible guidance for both English and Spanish- speaking filers.

• Analytical Case Resolution: Resolved complex taxpayer correspondence cases by analyzing return data, legal documents, and account activity to comply with federal tax code and procedural guidelines.

• Caseload Management: Upheld seamless workflow management across multiple caseloads by prioritizing urgent matters, updating case systems, and issuing timely notices in compliance with federal deadlines.

• Forensic Tax Review: Identified discrepancies and potential audit triggers while reviewing amended returns and supporting documents, facilitating accurate assessments and issue resolution. EDUCATION

Master of Arts in Criminal Justice

Inter American University of Puerto Rico

Coursework: Public Policy, Criminal Law, Evidence Procedures, Investigations, Forensic Science Bachelor of Arts in Criminal Justice/Investigations & Entrepreneurial Development Inter American University of Puerto Rico

Coursework: Public Policy, Criminal Law, Evidence Procedures, Investigations and Forensic Science, Human Behavior, Marketing, Business Management, Human Resources, Accounting, White Collar Crime, Anti-Money Laundering

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