Customer Support Service

Amanda Bastone

*************@*****.*** 914-***-**** New York City, NY

SUMMARY

Customer Support Specialist with 12 years of experience in retail supervision and project coordination, adept at managing customer interactions and resolving issues efficiently. Proven skills in customer service, problem-solving, and communication, seeking to leverage operational efficiency and empathy in a Customer Support role. Recognized for enhancing user experience and streamlining processes in dynamic environments. WORK EXPERIENCE

Aramark at Citifield Queens, NY

Retail Supervisor Apr 2025 - Present

• Oversee retail operations and event management for NY Mets games and special events.

• Manage customer returns, exchanges, and corporate charges efficiently.

• Supervise sales associates to ensure a tidy, organized, and efficient sales floor.

• Request product replenishments and ensure timely restocking of inventory.

• Handle opening and closing of registers, including conducting register tests.

• Conduct pre-shift meetings to brief staff on new products and updates. Legends Hospitality at Yankee Stadium Bronx, NY

Data Entry/Warehouse Supervisor Feb 2023 - Present

• Manage inventory receiving and creation of high-value assets, ensuring accuracy in the POS system.

• Collaborate with the data team to streamline inventory management, ensuring precise tracking and reporting.

• Lead year-end inventory audits, performing significant inventory adjustments with accuracy.

• Oversee the transition to Retail Cloud POS, refining processes to enhance efficiency and user experience.

• Recognized as MVP for the 2024 season, acknowledging outstanding contributions.

• Print RFID tags and utilize RFID technology to transfer products to retail locations efficiently. Dana Foundation New York City

Project Associate/Coordinator Oct 2015 - Feb 2022

• Led the Brain Awareness Week outreach campaign in collaboration with the Director of Education and Outreach.

• Managed website operations, streamlining partner account approvals, event postings, and material orders.

• Fostered cross-functional teamwork to resolve technical issues and enhance website functionality for public users and partners.

• Analyzed partner data to generate comprehensive reports, driving strategic decisions and optimizing outreach efforts.

Executive Assistant Jul 2012 - Sep 2015

• Managed administrative functions for senior leadership, including budget oversight and coordination of neuroscience events, ensuring operational efficiency.

• Documented meeting proceedings and created comprehensive executive meeting briefing books, capturing vital insights and action items.

• Facilitated communication between key executives and assisted in planning neuroscience events, enhancing industry relationships.

EDUCATION

Macaulay Honors College at Hunter College (CUNY)

BA, Sociology, Art History, Special Honors

New York City

Jun 2012

SKILLS

Operational Efficiency • Adaptability • Fast Learning • Teamwork • Multitasking • Retail • Customer Service • Data Entry • Microsoft Office Proficiency • Project Coordination • Attention to Detail • Administration • Problem-Solving • Communication Skills • Time Management • Empathy

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