Office Manager Business Operations

Veronica Rivers

Business Operation Administrator

Chicago, IL 60611 •312-***-**** • ********@*****.***

Professional Summary

Results-driven Business Operations & Office Manager with expertise in payroll administration, HR functions, and office operations. Proven success in supervising staff, ensuring compliance, and streamlining processes to reduce errors and improve efficiency. I am skilled in HRIS, payroll systems, and fiscal management. Recognized for collaborative leadership that enhances organizational performance and supports employee development.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work history

Office Manager (Contract), 03/2025 - 09/2025

Universal Promotions – Chicago, IL

Directed daily office operations and supervised a team of 8–10 employees.

Administered payroll for 35–50 employees using Run Payroll with 100% compliance.

Enhanced onboarding, cutting orientation time by 30% and boosting retention.

Implemented new office procedures, improving workflow efficiency by 15%.

Accounting & Bookkeeping

Accounts Payable & Receivable

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Business Operations Manager, 04/2024 - 02/2025

BIG, NFP – Chicago, IL

Prepared budgeting, forecasting, and financial reporting.

Process payroll for fifty employees, ensuring accuracy in wages, deductions, and tax compliance.

Maintained accurate records in compliance with government policies and procedures.

Coordinated cross-departmental communications and weekly project meetings.

Conducted compliance audits and updated policies for regulatory alignment.

Introduced process improvements that supported organizational goals.

Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.

Worked in tandem with peers to better understand business processes and initiate improvements, helping company achieve goals.

Recruited, hired, mentored and trained 25 staff on business procedures, policies, duties and customer care methods.

Accounting Manager, 12/2022 - 04/2024

BIG, NFP – Chicago, IL

Overseen full – cycle accounting, including accounts payable/receivable, general ledger reconciliations and month – end reporting. Directed financial analysis, budgets, and monthly/quarterly reports.

Supervised payroll processes and trained accounting staff.

Prepared budgets, track expenses, and provided financial reports to senior management.

Generated monthly and quarterly financial statements for executive review.

Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.

Managed successful audits by collaborating effectively with internal and external auditors.

Monitored budget allocation and expenditures to enforce compliance with company policies.

Customer Service Account Manager (Contractor), 12/2021 - 12/2022

Robert Half Inc./Peterson Electric Panel Mfg. - Berkeley, IL

Managed all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.

Processed all EDI orders and maintained EDI cross reference tables per customers.

Obtained and evaluated all relevant information pertaining to credit and debits on invoices.

Investigated, Resolved, and processed deductions and prioritized orders to traffic by Distribution Facilities.

Corporate Liaison/Finance Manager (Contractor), 12/2021 - 12/2022

Robert Half Inc./Individual Advocacy Group – Country Club Hills, IL

The voice and bridge between Corporate and Suburban Cook offices.

Collected, analyzed, utilized data and feedback between Corporate and employees.

Complied reports from incidents, events, or changes within the region and updated Corporate in a timely manner.

Managed requisitions, timesheets, payroll, client's expenses, and/or allowances.

Requested and distributed employees allowance/supply checks for clients.

Performed any other duties assigned by the Region Director.

AP/AR Specialist (Contract), 12/2021- 12/2022

Robert Half Inc./MDI- Access Data - Alsip, IL

Provided financial, administrative, and clerical procedures for Accounts Payable and Accounts Receivable departments.

Reconciled processed work by verifying entries using JD Edwards Enterprise system and Microsoft Excel to compare balances and reports.

Charged expenses to accounts for distribution centers for invoices and payment.

Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.

Performed targeted collections on past due accounts aged over 30 days.

Accounts Payable Specialist (Part-Time), 07/2021 - 12/2021

Peter Troost – Hillside, IL

Managed AP functions for thirty branches, ensuring accurate vendor and commission payments.

Implemented faster revenue intake processes.

Reached out to vendors and customers to verify information and follow up on client issues.

Reduced invoice processing time with accurate data entry and timely vendor communication.

Improved cash flow management by negotiating favorable payment terms with suppliers.

Accounting Technician III, 07/2019 - 03/2021

The Resurrection Project – Chicago, IL

Managed general ledger reconciliations and financial reporting.

Processed 1,000+ monthly rent checks across 50+ accounts.

Oversaw property management collections and federal grant budgets.

Entered figures using 10-key calculator to compute data quickly.

Assisted in successful external audit process, preparing necessary documents and facilitating auditor inquiries.

Increased team productivity by providing ongoing training and support for accounting staff members.

Managed the transition of acquired properties into the company’s accounting system smoothly, minimizing disruptions to ongoing operations.

Assisted in creating new property accounts and determined tax filing and data requirements.

Performed electronic banking transactions and completed bank reconciliations to obtain comprehensive picture of organization bank accounts.

Financial Analyst, 01/2017 - 07/2019

Connect Search LLC – Chicago, IL

Prepared financial reports, account reconciliations, and payroll documentation.

Supported compliance with updated benefits and employee records.

Conducted variance analysis and managed multi-account reconciliations.

Account Payable & Receivable

Prepared invoices and assisted in financial statement preparation.

Office Administrator/HR Manager, 05/2012 - 06/2017

Kenny's Landscaping & More – Bellwood, IL

Maintained the office by organizing office operations and procedures.

Created and modified various documents using Microsoft Office, Mac Software, Sage, and QuickBooks.

Prepared payroll for staff, vendors, and contractors AP/AR including billing and invoicing.

Assigned and monitored clerical functions within the office.

Reviewed and approved supply requisitions.

Scheduled and dispatched routes, appointments and/or deliveries and pickups.

Responded to internal and external inquiries, maintained accounting records and compiled statistics for CEO's review.

Core Competencies

Payroll & HRIS Administration

Staff Supervision & Training

Recruitment & Onboarding

Employee Relations & Compliance

Workflow Optimization

Records & Policy Management

Budgeting & Forecasting

Project & Program Management

Federal Grant Compliance

Microsoft Office Suite Google Workspace

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Technical Skills

Project Management/CRM: Salesforce, Microsoft Dynamics 365, HubSpot, Monday.com, Avaza, Asana

Office Administration: Scheduling, Records Management, Policy Implementation

HR/Payroll Systems: Run Payroll, Paycor, ADP, Paylocity

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v Education

Bachelor of Business Administration: Accounting & Finance, 12/2019

Colorado Technical University - Colorado Springs, CO

Certificate: Early Childhood Development, 01/2006

College of DuPage - Glen Ellyn, IL

Associate of Applied Science: Accounting, 05/1990

Triton Community College - River Grove, IL

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