Data entry/Customer Support Specialist

Midori Saravanapavan

Chevy Chase, MD LinkedIn Phone Number:240-***-**** ******.*******@*****.*** SUMMARY

Customer Support Specialist experienced in SaaS and client success environments. Skilled in written communication, knowledge management, and problem resolution across global teams. Excels in fast-paced remote operations while supporting customer satisfaction and long-term retention. Seeking a role that contributes to organizational success while offering long-term growth opportunities.

WORK EXPERIENCE

Accenture 09/2023 - 08/2025

Bilingual Customer Support Specialist (Portuguese-English)

● Maintained meticulous documentation and data integrity across a portfolio of 200+ commercial accounts, executing complex financial and account record updates in Salesforce with near-perfect (99.9%) accuracy to ensure seamless cross-functional reporting and compliance.

● Managed sensitive account information in compliance with data protection and privacy regulations

● Responded to client requests via email, chat, and ticketing platforms, ensuring accurate and timely resolutions

● Supported day-to-day SaaS and operations administration, ensuring accuracy across digital records and reporting

● Collaborated with product and engineering teams to report bugs, suggested UI improvements, and tracked resolutions

● Maintained strong tooling proficiency in Salesforce (shortcuts, macros, tags, views) to reduce handle time while ensuring high-quality interactions. Brastel Ltd, Co 06/2013 - 05/2023

Customer Success Specialist &Translator

● Managed high-volume inbound support queues for international clients, ensuring resolution of billing and account inquiries.

● Demonstrated fast typing (50+ WPM), clear written communication, and strong problem-solving skills, balancing efficiency with empathy in every interaction ( both in calls and chats).

● Updated and verified customer data across CRM and ticketing systems for audit-ready accuracy

● Communicated with internal teams to resolve escalations, ensuring consistent support quality and timely follow-up

● Delivered customer support through multiple channels, maintaining high satisfaction and first-contact resolution rates

● Localized customer documentation and app interfaces to serve Portuguese-speaking clients, enhancing engagement and reducing misunderstandings. EDUCATION

University of Brasilia Tokyo, Japan

Bachelor's Degree in Business Administration

SKILLS

● Committed to First Call Resolution and reducing repeat inquiries

● Skilled in Zendesk, Salesforce, MWS, and Microsoft Office for accurate case tracking and documentation

● Fluent in Portuguese and English for multilingual support, 50+ WPM typing with high accuracy.

● Strong interpersonal communication with emphasis on empathy and professionalism

● Experienced in policy review, claims processing, and eligibility verification

● Proficient in using Slack, Zoom, G Suite and Microsoft Teams for seamless cross-functional team members in remote work settings

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