Customer Service Problem Solving

As a mom of four, I have excellent problem solving skills and ability to work under pressure.

I am goal oriented and my attention to detail skills are second to none.

I take pride in making decisions that will benefit the business and I am not afraid to disagree and commit.

Advanced Excel skills (VBA, pivot tables, solver). Intermediate skills in Sequel, Tableau, R, and HTML.

Fluent in Spanish (speaking, reading, and writing). Conversational Italian, Portuguese, and French skills.

Amazon: August 11, 2022 - Present

Pick Process Assistant:

On shifts I have run, I have assisted my department to perform at 95.7-96.7% to LP.

Meeting and exceeding goal numbers during each PRIME I have worked at RIC2.

Making sure CPTs make it to pack on time to ensure our customers receive their orders in a timely manner is my upmost goal.

Pick Ambassador:

Trained multiple groups of newly hired associates on productivity, safety, and quality.

Associates trained by me continue to excel in performance, averaging 85 to 115 UPH.

I have gone above and beyond to cross-train in many areas of the business, including, but not limited to: Problem Solve, QET, Pack, Dock, Pit Crew, ASC, AO Team, IB (Stow)…

Lowe’s Home Improvement: June 2014 - September 2017

A flooring specialist is highly trained on all types of flooring for, not just private use, but also business use.

Customer service is a key part of being a flooring specialist. I always made sure my customers left the store happy and with everything they needed for their flooring project.

Home Depot: March 2004 - October 2011

Key Carrying Supervisor:

Ran multiple departments ensuring to reach sales goal. Exceeded expectations and made record sales on my departments.

Trained and managed associates growth. Many of my associates were promoted while under my supervision.

As a key carrying supervisor, I was entrusted with a key to the store and was given the responsibility to open/close the store several times a week.

********@*****.****.***

Solange J. Curiel

I h

Contact this candidate