Customer Service Business Analyst
Resume:
.
CONTACT
London, UK
**************@*****.***
SKILLS
• Problem Solving
• Analysis
• Customer service
• Vendor management
• Transformation
• Knowledge of Waterfall &
Agile Methodologies.
• Stakeholder management.
• Microsoft Excel
• Microsoft Powerpoint
SOFT SKILLS
• Team work
• Prioritization
• Research
• Creativity
• Critical Thinking
• Communication
• Leadership
• Diplomacy
• Coaching
TRAITS
• Responsible
• Tenacious
• Decisive
• Team orientated
• Adaptable
• Strong work ethic
Highly motivated and detail-oriented Customer Support Specialist with over 10 years of experience resolving complex client issues and delivering tailored solutions in fast-paced environments. Known for a strong sense of ownership, a methodical approach to problem-solving, and the ability to perform thorough root cause analysis and reporting. Equally effective working independently or collaboratively, with a keen eye for detail and a genuine commitment to helping clients achieve successful outcomes. EXPERIENCE
July 2025 – October 2025
Sales Administrator RW Refrigeration London (Hybrid)
• Handled service tickets from partner companies through Microsoft Dynamics 365 (CRM & ERP), ensuring efficient resolution and smooth communication.
• Accurately identified and managed multiple product names and codes to support order processing and inventory accuracy.
• Processed and fulfilled orders, handling requests from merchants and stakeholders via email, phone, and face-to-face interactions.
• Maintained and updated merchant accounts, including credit facilities, while building strong working relationships.
• Delivered excellent customer service by combining operational accuracy with effective communication and problem-solving.
July 2022 – December 2024
Financial Advisor Fiserv London (Hybrid)
• Triaged and prioritised merchant enquiries within Salesforce to ensure efficient handling based on urgency and business impact.
• Provided first-line technical support to end users, resolving hardware, software, and next work issues via phone, email, and remote tools
• Generated and issued monthly payment links for customers, covering terminal usage and service charges.
• Investigated and resolved recurring technical and software-related process issues to minimise service disruption.
• Assisted in the setup, installation, and configuration of desktop, merchant payment terminals, laptops and mobile devices for new users.
• Collaborated across departments to build complete customer profiles and define appropriate next steps
• Managed relationships with external vendors and debt management providers to help clients access improved credit facilities.
• Monitored and maintained IT systems and performed routine checks to ensure uptime and functionality
• Presented key updates, including challenges and progress, to senior managers and stakeholders for informed decision-making.
• Documented and shared best practices to ensure knowledge retention and smooth team onboarding.
• Ensured GDPR compliance by collecting and storing only essential customer information.
• Processing payments as a collection’s agent through debit or credit cards from customers or merchants for the
• credit card department and customer support services. RAYMOND ODUDU
July 2021 – July 2022
Customer Service Advisor Department of Work&Pension Remote
• Receiving inbound calls from claimants concerning their benefits
• Assisting claimants with application process
• Recording sensitive client information whilst complying to GDPR regulations Resolving application issues, signposting claimants to the necessary departments for financial assistance and benefit eligibility
• Training and inducting junior members of staff to current and new processes Documenting and storing best practices of known key scenarios to aid other staff members easily manage and resolve them should they arise
January 2021 – July 2021
NHS Test and Trace Customer Service Remote
• Handled inbound and outbound calls with international travellers and UK returnees to confirm health status related to COVID-19.
• Verified that travellers’ vaccination coverage met the full duration of their intended stay.
• Monitored adherence to COVID-19 isolation guidelines using specialised tracking software during the mandatory 14-day quarantine period.
• Collected information on individuals testing positive for COVID-19 and provided guidance on isolation protocols, contact bubbles, and emergency support procedures.
January 2019 – December 2020
Brand Ambassador Regardless Marketing London
• Lead a team of four to successfully launch and manage a nationwide fundraising campaign for Great Ormond Street Hospital and Breast Cancer Now.
• Recruited, onboarded, and trained new staff, overseeing their development from induction through to field performance.
• Consistently exceeded weekly sales and fundraising targets through strategic planning and team motivation.
• Built and maintained long-term relationships with key supporters, securing ongoing contributions and strengthening trust engagement. January 2017 – July 2019
Business Analyst DTABIOSYS Ltd London (Remote)
• Participated agile ceremonies, including backlog grooming, sprint reviews, retrospectives, and sprint planning using JIRA and confluence.
• Evaluated business requirements, uncovering areas for improvement, scope gaps, and implemented solutions as required.
• Prepared user stories and acceptance criteria using JIRA, and managing requirement backlogs.
• Participated in end-to-end testing of digital products.
• Designed As-is and To-be process maps for different business units, thus identifying and eliminating repetitive and redundant activities.
• Removed impediments and blockers for the development teams to ensure a smooth delivery of sprint goals and deliverables.
• Presented updates, insights, challenges and risks to steering committee and senior leadership governance boards.
• Organised and facilitated handover sessions to stake holders and business users to achieve signoff.
January 2010 - December 2017
Enterpreneur Vieze Investments,
• Created and managed several entertainment hubs for several clients. This included sourcing, funding and executing different projects in different levels.
• Sourced and provided petroleum products to different clients. This involved me combining tenacity and guile to package products with different structures to ensure my bespoke clients received their products in a timely manner and were happy with the outcome.
• Scouting and recruiting talented individuals to serve as a drop-in service provider for several small to medium businesses. This involved me working with a specialized lean team than can be deployed to any event and the end to end management will hit the ground running. EDUCATION
2023 - Present
COMPTIA A+ Certification (in – View)
2016
BSc Business Education
2008
NIIT Management Training Company
Network Desktop Specialist
.
Contact this candidate