Systems Administrator Operations Analyst
Resume:
ALEX
KAMAU
NGUGI
**************@*****.***
Surrey, Canada V3R 5B4
Online Profile
Dynamic service representative with over 9 years of experience in delivering exceptional customer service. Adept at resolving complex issues and enhancing the overall customer experience. Proven track record of exceeding performance targets and consistently meeting KPIs underscores a commitment to excellence. Recognized for strong communication skills and problem-solving abilities, with dedication to providing top-notch service. Expertise in building robust client relationships and collaborating effectively with cross-functional teams drives positive outcomes for clients and contributes to the success of a forward-thinking organization.
CAREER OBJECTIVE
TECHNICAL SKILLS
Excellent experience in
Research, System Analysis,
Design and Development.
•
Experienced in Microsoft SQL,
MySQL Database design,
administration and Management.
•
Strong knowledge of data
protection strategies
•
Excellent in Network
Configuration, Administration
and Security
•
Experience in Financial Industry
and Financial ERP Systems
(Microsoft Dynamics 365 BC and
Fine- Extreme)
•
Hardware Troubleshooting,
Repair, and Maintenance
•
• Application Programming
• Windows Server administration
Programming: AL, JavaScript,
CSS, PHP, C++, C#, HTML
•
Applications: Microsoft Office,
Microsoft Dynamics 365 Business
Central and Fine Xtreme ERP
Systems
•
Database Systems: MySQL, MSSQL
and Oracle 12C
•
Airports Sacco Society Limited - Head of ICT
Kenya • 11/2022 - 2023
Joinas Sacco Society Limited - ICT Manager/System Administrator PROFESSIONAL EXPERIENCE
Design and implement short and long-term capacity plans to ensure systems, network and telecommunications infrastructure meets existing and future requirements.
•
Maintaining oversight and custody of the Sacco's in-house and remote data Centre and all network and related hardware assets.
•
Provide team leadership within the department through professional staff performance management.
•
• Ensure availability of a stable and reliable ERP System. Prepare ICT department budgets in liaison with the other departmental HOD.
•
Implement and maintain a robust IT asset management system for all IT hardware and software inventory, network components, life cycle management and related documentation.
•
Oversee purchase, installation, configuration and maintenance of user application software, operating system software and internet communication system within the computer network of the Sacco.
•
Set up and monitor contracts with external suppliers for the provision of ICT technical support and services.
•
Conduct research and make recommendations on network products, services, protocols and standards in support of network procurement and development efforts.
•
Conduct research and make recommendations on disruptive IT infrastructure innovations and trends such as cloud, mobile and bring your own device (BYOD).
•
Lead the preparation of RFPs, bid proposals and other documentation related to acquisition of network,
telecommunications, server, and endpoint infrastructure as well as negotiations with vendors, outsources and contractors to secure IT infrastructure products and services.
•
Kampala International University
Uganda • 12/2014
Bachelor of Science: Computer
Science
Kampala International University
01/2012
Certificate: Access Program
Printax Computer College
Kenya • 01/2011
Certificate: Computer Packages
Gatamaiyu High School
Kenya • 12/2010
High School Diploma
EDUCATION
Kenya • 07/2016 - 11/2022
Formulating, implementing and review of Sacco's ICT policies, procedures, strategies and systems, to support the implementation of strategies set by the Board.
•
Advising the management and the Board on all issues regarding use of Technology.
•
Monitoring the progress of the design, installation and commissioning of the various networks and systems.
•
Responsible for overall management of the IT Network administration, Software development, systems support and customer support.
•
Managing all operations of the ICT Department and ensure timely provision of ICT services to all functions of the Sacco.
•
Ensuring adequate cyber security measures are taken and adhered to including up to date software versions of firewalls and antivirus software.
•
Implementation of well integrated systems with sufficient controls to ensure nil financial Frauds that are system related and to ensure automatic fees recovery are done as scheduled.
•
Ensuring appropriate Database management and administration, data backups and maintaining the recovery procedures.
•
Preparing ICT budget and manage both capital expenditure and OPEX in line with set goals and value for money.
•
Enforcing adherence to ICT Policy by all staff and ensuring compliance with ICT regulations and advice management on optimization of ICT resources in the Sacco.
•
Undertaking an annual comprehensive system audit and producing reports.
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Coordination, development and upgrading of social Media and company website among others.
•
• Major projects Accomplished
Migration of a Core Banking System from Fin Extreme to Dynamics 365 BC
•
Migration of networking devices from non-managed routers and switches to Cisco managed routers and switches
•
Formulation of the ICT department policies and procedures within a Sacco Environment
•
• Formulation of Data Protection and Cyber Security Policy Implementation of mobile banking and members portal, design, development and integration with the Co-Banking System
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Fluent In English
PERSONAL INFORMATION
ORGANIZATIONS AND LEADERSHIP
• Chair-Person
• Young Catholic Students – Gatamaiyu High School
• February 2013 – February 2014
• Member
• Wildlife Clubs of Kenya
• October 2006 – March 2010
INTERESTS
• Backpacking and Hiking
Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
•
• Web Development and Design
CPA Harrison, Song'e, CEO, ******.**@*****.***, +254*********, Airports Sacco Society Limited
REFERENCES
immediately
AVAILABILITY
TRAINING
• Modern Cyber Security Attacks
KUSCCO Education & Training Forum – Travelers Beach Hotel - Mombasa
•
• May 9-13, 2022
• ICT Managers Workshop for Sacco's
• Co-op Consultancy, Intercontinental hotel - Mombasa
• October 3-5, 2017
Management training in customer service, Financial and Credit management
•
• Strategic Competition Africa Limited
• October 17-21, 2016
Contact this candidate