Administrative Assistant Help Desk

Angela Simmons, Administrative Assistant

Richmond, Texas, United States, ***-***@*******.***

PROFILE I have over 30 years of Administrative Assistant and Secretary experience

I am experienced in sorting, storing and retrieving electronic and hard copy documents on behalf of clients and industry professionals

Producing document progress reports for senior managers

Conducting regular reviews and document audits

Using computers to organize and distribute documents within a company

Driving stretch limousines and Sprinter Vans

EMPLOYMENT HISTORY

Aug 2022 C&H Transportation, Limousine Driver

Drive limousines to pickup and drop-off customers

Drive 10-passenger Chrysler 300, 8-passenger Lincoln MKT, 18-22-passenger Hummer, 13-passenger Mercedes Sprinter Van, 7-passenger Chevrolet Suburban, and 3-4-passenger Cadillac CT5 Sedan

Jul 2023 University of Houston, Gessner College of Nursing-Sugar Land, Secretary 2

Primary Secretary for Director of BSN and Second Degree Track Manager and Associate Dean and UH Gessner College of Nursing at Sugar Land, Secretary.

Responsible for campus logistics for all faculty and staff including but not limited to scheduling meetings, ordering and distributing of kitchen and office supplies, orders business cards, stationary, name plates, room reservations, maintenance, help desk, CON Calendar access/data input, special events, copies, filing, purchases and payments requiring Pcard; responsible for organizing and restocking kitchen area; responsible for faculty roster updates each semester; requests/files End of Course (EOC) reports; preparing Undergraduate and Graduate jeopardy letters.

Primary secretarial contact for students and faculty;

Prepares student files and student filing.

CCNE Support.

RN license verifications for adjunct and FT faculty.

Assist with hiring logistics;

Responsible for CCNE syllabi; Faculty Hours and CV preparation; Graduate and Undergraduate Scholarship Letters.

Assist faculty and staff with mileage, travel requests (TR), travel expenses and CON events.

Primary contact for Faculty Promotion and Tenure.

Backup for all CON secretaries and phone reception. Apr 2023 – Jul 2023 Adroit Partners (University of Houston, Gessner College of Nursing), Secretary 2 (Temp) Sugar Land Campus

Clerical

May 2021 – Apr 2023 Resource Staffing, Assistant Dispatcher, Customer Service Rep., Eligibility Specialist

Check applicant’s information to make sure they are eligible to receive financial assistance

Submit qualified applicants for approval

Sorting, storing and retrieving electronic and hard copy documents on behalf of clients and industry professionals

Producing document progress reports for senior managers

Conducting regular reviews and document audits

Using computers to organize and distribute documents within a company Jan 2021 – May 2021 Genesis Industrial Staffing, Tech Support/Admin Enrollment Agent

Registered Federal Workforce, NGO, and other support staff for the Merrit badging system

Scanned in/out every support staff volunteer’s with a Merrit badge

Controlling company and project documentation

Following and improving document control procedures

Ensuring all documentation meets formal requirements and required standards Sep 2020 – Dec 2020 Cigna USA, Data Entry Clerk

Verified information from spreadsheets against the company database

Created a separate spreadsheet for missing doctor information

Copy, scan and store documents

Check for accuracy and edit files, like contracts

Review and update technical documents

Distribute project-related copies to internal teams Oct 2018 – Nov 2019 Comcast Spotlight, Traffic Coordinator, Migration Configuration-Ad Ops

Traffic Coor, Migration Configuration-Ad Ops – Traffic Coor

Place Presidential campaign commercials on the Comcast cable network

Used Novar and OneTim software. Ad Ops-Setup cities for the new xG Linear software

Used EclipsePlus, Slack, and Outlook 365 to process data

Download and print cable network data from Novar and enter the data into xG Linear

Problem solve in EclipsePlus

Jul 2018 – Apr 2019 Secure Planning Strategies, Administrative Assistant

Manage front office

Communicate with other staff through Slack

Answer multi-line phone system

Manage/maintain client files on Redtail software

Make folders for new clients

Print packets for upcoming client meetings

Meet and greet clients

Process daily mail and file in appropriate file

Aug 2017 – Jun 2018 Nextech High School of Metro Detroit, Administrative Assistant/Office Manager

Manage information on several systems that help run the school

Organized and manage student enrollment and transfer processes

Process invoices for accounts payable in ReQlogic

Input and maintain student records on PowerSchool as well as maintaining a paper copy of student records in file cabinet, answer phones

Process all faxes and email scans, and any general office duties Sep 2015 – Jun 2017 United Way of Southeastern Michigan, Team Lead / Mail Department

Oversee mail operations.

Mail process – open mail, sort mail into different categories, create a scanning barcode for all application documents received

Scan/upload all barcoded documents into system, process application and support documents for LSP validation

Mail document request letters to applicable customers Oct 2005 – Nov 2015 Henry Ford College, Proctor / Secretary 2

Accountable for administering exam, properly checking-in examinee, downloading correct exam, monitoring examinee at all times while testing, ending exams, and printing score reports (if applicable).

Responsible for full security of the exam site and the exam materials. Making sure to check the identification of all examinees before they are allowed to test. Verifying that the exam downloaded is the exam they are scheduled to take. Making sure the examinee does not enter the testing room with unauthorized materials. Printing a score report, if one is available. Assuring the examinee does not leave the testing room with testing materials.

Assisting examinee with access and/or maneuvering questions. Handling any technical issues that may occur during testing.

Analyze exam site materials and maintain current certifications.

Other areas of expertise include Financial Aid processing, Scholarship selection and distribution in the Foundation/Development office, College Book Store, Placement testing, and Mailroom processing and delivery.

EDUCATION

1976 – 1979 Bellaire Sr. High Diploma

1979 – 1981 Houston Community College Incomplete

SKILLS

Administrative Assistant MS Word/Excel/Office/Edge CRM

Secretary Blackbaud: Raiser’s Edge Slack

Receptionist PowerSchool Teams

Switchboard/Dispatcher Office 365 Zoom

College Registration Outlook Novar

Placement Testing Share Point

Merrit Badging PowerPoint

Financial Aid Nursys

Mailroom ReQlogic

College Book Store EclipsePlus

Proctor OneTim

Data Entry Redtail

Limousine Driver xG Linear

Certified Proctor: ACT, PearsonVUE, CLEP, Castle Worldwide, Kryterion, IQT, WorkKeys, CAAP REFERENCES

Upon request

Contact this candidate