Catering Manager Supervisor
Resume:
Max Terrazas
Catering Supervisor with **+ years experience
Rockville, MD 20853
*************@*****.***
Professional Summary
Active Public Trust
Bi-Lingual
TIPS certified
Dedicated and self-managed individual with over 25+ years of supervisory experience looking to obtain a position where I
can use my experience and skills to help a company exceed their daily goals. Also, manage and successfully execute daily
missions with a diverse group of individuals.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Catering Manager
Well Dunn Catering-Washington, DC
June 1995 to Present
• Controlled inventory of food, wine and liquor, smallware and reported shortages to designated section heads.
• Observing and evaluating workers and work procedure to ensure quality standards of service and completed necessary writes ups.
• Assigning duties and responsibilities to workstations in compliance with the client's needs and expectations.
• Inspected work areas, workstations and staff members to ensure uniform and daily operations where up to standards.
• Oversee all operations to include buffet style, banquets style and server styled dinners.
• Managed to cut down setting up time for major parties with strategic planning and time management.
• Implemented a plan in which teamwork was to be used to enhance setting up/tearing down time in which boosted work morale.
• Worked with scheduling, call-offs, tardy to keep Well Dunn Mission current.
• Oversee a staff of 35+ to include bartenders, kitchen staff, servers and coat check.
• Liaison between client and event staff. Ability to juggle multiple tasks at once with last minute changes.
• Successfully operated events with 1,000+ attendees with excellent service and preparation.
• Successfully completed over 10,000 events with 100% satisfactions from all clients.
• Trained in all sections to have an understanding on each duties and responsibilities. Catering Manager
U.S. Department of State-Washington, DC
May 1994 to Present
• Ensured resources helped achieve highest standards of service to 3,000+ attendees.
• Cleared to operate for high VIPs to include The White House, Mayors, Governors, Senators, Judges, Congress.
• Manage all inventory to include equipment, food and drinks.
• Redesign Menus and event layouts when previous plan was unavailable to complete.
• Oversaw time delivery and quality of service.
• Provided and communicated a layout or diagram of catering events, including details of table service.
• Established opening/closing routines, till reconciliation standards, hiring procedures, disciplinary guidelines for employees, retail presentation standards, and ordering supplies based on an inventory control spreadsheet.
• Supervised, trained and motivated staff of 20 in all aspects of customer satisfaction
• Ordered and delivered appetizers, charcuterie platters, fresh fruits, desserts and beverages in accordance with meeting organizers' preferences.
Catering Supervisor
Ridgewells Catering-Washington, DC
March 2005 to July 2017
• Ensured that all food and beverage items are presented and served correctly, adhering to company standards.
• Scheduled events of clients implemented from start to completion, food, staff and decorating
• Coordinated set-up, delivery and break-down of catering events.
• Tracked and provided safety, and security of equipment training for staff in all work areas
• Improved catering customer satisfaction rating by 30%
• Implemented and ensured compliance of Standard Operating Procedures
• Effectively managed and assisted kitchen staff in producing food for banquets, and catered events
• Made all special arrangements required
Education
High school diploma in Basics
CEICO - Cochabamba Bolivia
January 1985 to July 1989
Skills
• Bilingual
• Organizational skills
• Sales management
• Security
• Food preparation
• Microsoft Word
• Management
• QoS
• Microsoft Office
• Event planning
• Kitchen management
• Driving
• Truck driving
• Events management
• Customer service
• Bartending
• Store management
• Kitchen experience
• Catering
• Profit & loss
• Inventory control
• Budgeting
• Schedule management
• Stocking
• Sales
• Leadership
• Computer literacy
• Communication skills
• Maintenance
• Strategic planning
• Supervising experience
• Culinary experience
• Computer operation
• Time management
• Restaurant experience
• Administrative experience
Certifications and Licenses
OLCC Service Permit
Food Handler Certification
TIPS Certified
Bartender License
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