Customer Service Field Sales

Thomas LoCascio

** ****** *, ********, *** York *1741

631-***-**** Cell ~ 631-***-**** Home

******.*********@*****.***

Qualifications

Strategic team leadership / Motivation to succeed / Completion of all required commitments.

Strategic Partnerships, Team leader and participant. 30+ years field sales experience

Dedicated and driven sales professional with a comprehensive 30+ year background in producing sales and leading sales teams to produce/exceed targeted results

Effective leadership in a multi-product competitive sales environment. Highly effective motivator for all sales personnel aimed at achieving targeted sales goals. Effective mentor and coach who forges solid customer and employee loyalty, as well as strong business relationships.

Professional Experience

Terminix International

2016-2020

Field sales/Inspector for multi product national organization.

Gutter Guard Specialist.

Pest control services - high volume consistent performance, #1 sales performer Northeast Region 2016-2020

Home improvement services @ Terminix,

Gutter Guard, Insulation, Water damage control and repair, Exclusion home seal, Basement and Crawlspace Encapsulation, Home Damage and repair from pest intrusion.

Full repair services including facia, soffit, gutters, gutter guard and capping.

Cablevision Systems Corporation

Vice President of Sales– Long Island, Connecticut, Westchester, Brooklyn, and Bronx

Direct Sales, July 2012 – October 2015.

250 Direct sales reps working in five regions completing 2500 monthly winback sales.

Budgeting, forecasting, full financial

Director of Sales, 2004 - 2012 Individual and Departmental focus identifying the competition for solution selling solutions. Meeting and exceeding sales expectations using value selling and retention of clients. Facilitate weekly team sales meetings to reward performance and Identify inefficiencies providing opportunities to meet and exceed sales goals. Implement “best practices” including policies/ procedure, compensation plans, territory management, and the consultative sales process.

Develops annual budgets, quarterly projections and interim forecasts relative to subscriber acquisition and revenue growth. Evaluate, monitor and track overall sales performance of a 250 plus employee Direct D/D sales force. Directly responsible for ensuring implementation of all recruiting initiatives.

Selected Achievements:

President's Club performer.

1)Consistently achieved/exceeded statistical sales requirements and headcount goals.

2)Average yearly sales performance score from 2004 through July 2015 – 103%

Achieved 106% RGU goal, 101% Headcount goal, 104% FiOS winback goal.

3)100% Competitive Win back goal.

4)Attrition rate: 57.4% compared to department average of 62%

5)Consumer Retention results: 91% over a three year (2012 – 2015) period compared to departmental average of 89.5%

6)2004 to Present – NY Region met the 5% yield goal and achieved a 92% completion rate while maintaining a cancel rate of 9.1%

7)Successfully launched and managed coding team with a dedicated Cloud Based I-Pad Sales Force Automation system in conjunction with Salesforce.Com. Managed all aspects of development and implementation of Sales Automation for company wide sales team of 400 plus field sales reps. Rollout saved 30 minutes completion time for every sales transaction adding 1000+ hours per month to sales cycle.

8)Successfully coordinate Annual Awards banquet, Quarterly luncheons and Annual President's Club international Management rewards conference.

Local Director of Sales – Direct, and Commercial Sales, 2001 - 2004

Cablevision Systems Corporation, Long Island, New York

Created, updated and provided performance analysis to identify areas of opportunity. Established a cross functional team environment to increase subscriber growth of new products. Successfully executed a competitive sales effort by effectively managing a multi regional team of managers, supervisors and sales reps to compete against FIOS, Dish, and Directv. Launched and supported various sales incentive programs.

Sales Manager– Long Island West Sales Operations, 1989 - 2001

Cablevision Systems Corporation

Maximized subscriber growth through Direct Sales with focus on improving sales sell-in percentages.

Responsible for team performances including retention.

Effectively handled escalated customer complaints by utilizing problem solving and interpersonal skills.

Achieved incremental sales growth through strategic management and monitoring.

Senior Account Executive – Direct Sales 1988- 1989

Cablevision Systems Corporation, Long Island West, Nassau County, NY

Residential Account Executive, 1980- 1988

Cablevision Systems Corporation, Long Island East, Suffolk County, NY

Professional Associations

CTAM Institute

Dale Carnegie Graduate

Family- Married 43 Years

Father of 3, All College Graduates

Hobbies

Golf

Off Road

Fishing

Boating

References

John Machalski – SVP Cablevision – 516-***-****

Colleen Long – VP Cablevision – 914-***-****

George Sundstrom – VP Cablevision – 631-***-****

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