Account Consultant

Mary L Gomoll

*** ****** ** *****

419-***-**** – *************@*****.***

Professional Summary

Dynamic Account Consultant and Human Resources Management with a proven track record at MCAG, excelling in employee and client relationship management. Leveraged CRM software to enhance client interactions, contributing to revenue growth. Skilled in conflict resolution and data management, fostering teamwork and collaboration to achieve organizational goals. Skills

• Human Resources Management

• Data Entry

• Account Reconciliation

• Claims Management

• Excellent Communication

• CRM Software Proficiency

• Verbal and Written Communications

• Administrative Support

• Teamwork and Collaboration

• Customer Service

Work History

MCAG – Managed Care Advisory Group, Toledo OH

05/2021 to 12/2024 Account Consultant

• Delivered exceptional customer service by addressing concerns promptly and professionally.

• Assisted in the development of new products and services, contributing to increased revenue growth.

• Organized and managed detailed records for all accounts, ensuring accurate data tracking and reporting capabilities

• Enhanced client relationships by providing personalized advice and efficient account management

03/2014 to 05/2021 Human Resources Director

• Developed and managed the Human Resources function, including but not limited to benefits, HR policies, and recruitment while maintaining compliance with local, state, and federal laws.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.

• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.

• Conducted through internal investigations, addressing employee concerns with fairness and transparency.

01/2005 to 03/2014 Director Operations

• Oversaw daily operations across multiple departments, ensuing seamless coordination and efficient execution of tasks.

• Maintained day to day production activities in accordance with business objectives.

• Developed successful implementation of operational strategies and policies to drive organizational growth and productivity.

Education

Lourdes University, Bachelor of Arts, Business Administration and Management Villanova University, Human Resources Management Certification Certifications

SHRM-CP – SHRM Certified Professional in Human Resources PHR – Professional in Human Resources

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