Customer Care Marketing Manager

ESTHER WALIAULA

Contacts:

Mobile +430*******

Email ************@*****.***

PROFESSIONAL SUMMARY

MBA finalist at the International University of Japan with a rich career background in Data analytics. SKILLS.

Project Planning & Management

Humanitarian interventions

Customer Care

Judgment and decision making

Strategic Management.

Excellent communication skills.

WORK HISTORY

08-01-2021 -Date: Marketing Manager- Serenium Care Home care Agency 10/15/2019-02/14/2020: Part time Survey Assistant. Castalia Code education project in Kenya.

Assisted on local survey activities by preparing documents, booking meeting appointments and logistics, communication with stakeholders, and any other relevant work.

Assisted in meetings/workshops/conferences held by the company

Research- Collected information and materials deemed useful for the Project 11/2016 to 08/2017: Marketing Officer-Kisumu Medical & Education Trust

Nurtured relationships with marketing partners, as aligned to the Organization’s strategic marketing plan.

Networked with Ngo partners to harmonize rollout of the training programs through Continuous Medical Education (CME’s) and Basic Emergency Obstetric & New born Care

(Bemonc) trainings.

Marketed CMHI products to County Health Management Teams (CHMTs) in Kenya, in order to procure the CMHI innovative products through the county supply chain systems.

Managed an aggressive marketing process for the roll-out of Pharm Access’s M-TIBA e- wallet innovation.

03/2011 to 10/2016: Office Administrator Cycling out of Poverty Achievements

Was in charge of human resources and administration management.

Managed, led and provided expert advice in relation to all income generation activities within the NGO.

Used expert knowledge of business, finance, banking, credit and risk management to identify, recommend and promote products and solutions that best serve the client while still working within risk parameters that protect the firm.

I build relationships by calling on existing clients to truly understand their businesses.

Analyzed product and service growth opportunities and ensuring profitability of portfolio.

12/2008 to 03/2011- Customer Product Advisor NIC Bank

Focused on Improvement of performance standards for business banking with key pillars in mortgages, asset financing, and deposit mobilization.

Customer identification, acquisition and retention through direct sales and quality customer care.

EDUCATION

10/12/2022- 03/02/2023: DATA ANALYTIC GRADUATE: TEXAS MC COMPS AUSTINE. 2017 to 2019: MBA, MANAGEMENT & MARKETING: INTERNATIONAL UNIVERSITY OF JAPAN 2004 to 2008: BBA, MARKETING: MASENO UNIVERSITY KENYA 2000 to 2003: KCSE: ST. CECILIA GIRLS MISIKHU

REFEREES

Mercy Gathaga: Director/owner- Serenium Care Home Care Agency Email: ************@*****.***. Cell: +1-469-***-****

Mr. Allesandro Comai: (AEL) International University of Japan. Cycling Out of Poverty Africa. Email: ******@***.**.**

Cell: +818*********

Mr. Luuk Eickmans: Cycling Out of Poverty Africa.

Email: ****@****-******.***

Cell: +256-*********

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