Customer Service Delivery Driver

Kathy L Thaller

**** ******* ******, *******, ** 68505

402-***-**** & *********@*****.***

Summary

Driven customer service professional seeks employment with a well-established, growth-oriented company. Skilled at delivering high quality customer service through accurately and proactively processing customer requests in a timely manner.

Skills

Build long lasting client relationships through communication, trust, and accuracy

Results-driven, detail oriented, analytical, and skilled at making decisions that are logic based

Proficient with Microsoft Office Suites, Internet Search Engines, and multiple applications

Work History

Group Licensing & Compensation Associate Representative

Ameritas/Aerotek at Ameritas-Lincoln, NE – January 2019-Present

Proof for accuracy and set up license contracts for agents and /or agencies

Set direct deposits for commission payments with accuracy

Processing agent of record changes for policyholders, corp mergers/business transfers, term requests, new business cases, contract changes, state moves, and projects (working directly with agencies with their agents and business

Review details and process cases for Security Life/Ameritas Business/Reliance Standard Business/Standard Business

Work on multiple platforms to process cases

Oversee Group/Individual Email Inboxes – process emails or move on to others

Customer Service through email and phone calls (internal and external – clients, sales reps, agents, and brokers)

Process New Business group contracts for Ameritas

Self-Employment - Delivery Driver – GoPuff & DoorDash

November 2022-Present

Picking up already bagged customer orders

Shopping for customer orders

Safely and accurately delivering customer orders

Self-Employment – Drop-Shipper

September 2017 – December 2018

Advertise product for sale through eBay

Pay vendors

Coordinate shipping details

Handle customer complaints and provide resolution for unsatisfied customers

Applications Analyst/Developer

State of Nebraska-OCIO-Lincoln, NE – January 1998 - August 2017

Proof for accuracy, analyze, code, debug, test, and maintain code across multiple platforms (DB2, SQL, JCL, Lotus Notes, Powerbuilder, COBOL, and CICS

Customer service through email and phone calls

Programmer II

Matrixx Marketing, Inc.-Omaha, NE – December 1996-January 1998

Proof for accuracy, analyze, code, debug, test, and maintain code across multiple platforms (DB2, SQL, JCL, and COBOL

Customer service through email and phone calls

On-Call Duties debug errors and ensure completion of nightly cycle

Computer Programming Technical Assistant

Southeast Community College-Milford, NE -- October 1995 - October 1996

Maintain Student Files and Records

Grade Papers

General Paperwork

Utility Billing Clerk

City of Valentine-Valentine, NE – January 1994-July 1995

Processing accounts receivable of electric, water, sewer, and landfill services

Customer Service through email and phone calls (internal and external – city employees and city residents

Balance cash register

Enter data into system with accuracy and in a timely fashion for customer accounts

EDUCATION

Bachelor of Science Degree in Management

Bellevue University-Bellevue, NE – September 2000-September 2001

Associate of Applied Science Degree in Computer Programming Technology

Southeast Community College-Milford, NE – July 1995-December 1996

Associate of Accounting Degree

Lincoln School of Commerce-Lincoln, NE – June 1989-October 1991

Accounting Major Coursework

University of Nebraska-Lincoln-Lincoln, NE – August 1987-May 1989

Accomplishments

Trainer

oTraining of new associates on our day-to-day functions/job responsibilities

oCross-training current associates on my day-to-day job responsibilities and being cross-trained on their day-to-day job responsibilities

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