Customer Service Representative

Diana Sanabria

**** ******** ******

Coconut Creek, Fl 33063

***********@*****.***

646-***-**** cell number

Employment:

Customer Service Representative (Physician Business Operations) – Broward Health/Corporate, Fort Lauderdale, FL November 2020 – Present

Answer incoming heavy call volume, maintain regular contact with patient s to explain status of accounts and claim issues. Review customer/client complaints and provides appropriate follow-up or response, routes problems/issues beyond scope of responsibility to appropriate department personnel and management. Reviews patient accounts with Third party payors or other responsible parties and resolves outstanding issues regarding payment. Process patient payments via credit/debit card over the phone. Creates and forwards correspondence to insurance companies, patients and attorneys in response to requests, issues and complaints.

Verifies documentation for refunds to patient and outside/third party or managed care companies. Discusses accounts with internal and external collectors to collaboratively resolve issues. Documents customer service activities and maintain files.

Unit Secretary (Urgent Care and BHPG Dr. David Fink) – Broward Health Coral Springs, FL July 2012 – November 2020 Patient Registration, various administrative functions, scheduling and rescheduling patient appointments, data processing, office inventory, faxing and sorting mail, cash reconciliations, check in and check out patients, obtain authorizations and referrals, answer phone calls, emails and in person requests and provide proper directions to patients to location. Office Assistant (24 hours Customer Service Desk)- Columbia University New York, NY 6/2003 – July 2012 Charged with various administrative functions: faxing, the entering and filtering of maintenance requests to different departments on the campus such as facilities management, institutional real estate, cash register transactions for faxing, making flex deposits on Columbia University ID cards (debit card), process credit card transactions, aerobed rentals, late fee charges on borrowed keys and lock change charges, issuance of vending and laundry refunds, cash register reconciliations at end of shift, provide proper directions and information to residents and visitors of the Columbia campus and answer phone calls and in-person requests. Provide 24 HR customer service to students at the Hospitality Desk and assist in check in and check out process for residents throughout the school and summer semesters. Process borrow key room request forms and lock changes, usage of Ving computer program to make room keys on Columbia ID cards or temporary swipe cards, responding to emergencies and fire alarms to provide access as required by Security and swipe card access for building security guard posts. Input pertinent information in the service desk log, usage of Student Information System in identifying residents and their assigned rooms and verifying hotel residents as well in Conference Programmer. Administrative Assistant- Columbia University, New York, NY 3/2001 – 6/2003 Charged with various administrative functions: personnel, cataloging and filtering maintenance request logs to Area Director and Building Manager’s, prepared all paperwork for building work including major and minor purchases and contractor bids, office inventory, answer phone calls and in-person requests, faxing and sorting mail. Assisted Area Director in the day-to-day supervision of custodial and maintenance operation. Interact with other departments inside and out of URH in order to oversee the delivery of effective housekeeping and maintenance services.

Coordinated area meetings and assisted Recognition Committee with administrative tasks. Data processing and organizing cycle work for the dormitories.

Assistant Bookkeeper- Manhattan Valley Mgmt/Dev. Corp. New York, NY 7/1999 – 2/2001 Responsible for accounts payable, accounts receivable. Handled bank reconciliation’s, calendar and fiscal year reports. Responsible for payroll and employee benefits.

Office Assistant/Receptionist 4/1995 – 7/1999

Served as the principal administrative staff person of a busy community based real estate firm with an in office staff of fifteen, field staff of twenty-five and management of over eight hundred units of residential housing. Charged with various administrative functions: such as personnel, accounts receivable (rent) and bank deposits, mailings, office inventory phones, faxing and sorting mail. Coordinated monthly board meetings and maintained maintenance request logs Administrative Assistant- IPC Information Systems/NYC New York, NY 11/1994 – 3/1995 Daily entry of merchandise, updating and cataloging files and deletion of zero quantity locations. Charged with various administrative functions.

Administrative Assistant- Burson-Marsteller New York, NY 4/1990 – 8/1992 Assisted account executives in preparing market studies and business proposals Edited and distributed press releases.

Translated for Spanish speaking clients

Education:

Bernard Baruch College 1988

• Completed 16 Credits

Murry Bergtraum High School 9/1984-6/1987

• Accounting Regents Diploma.

Bilingual in English and Spanish – Written, and spoken, Computer literate, word processing with knowledge of Windows environments, Word Perfect, PeopleSoft, StarRez (Campus Housing Program), Real Estate (MRI), Microsoft Office Suite and Outlook,

Accounting programs (Lotus, Excel and Quickbooks) software, knowledge of email systems and search techniques and payroll for windows.

REFERENCES FURNISHED UPON REQUEST

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