It Support Customer Service

Tambra Robinson

North Little Rock, AR *****************@*****.*** LinkedIn: https://linkedin.com/in/tambra-robinson

Professional Summary

Certified IT Support professional with the Google IT Support Professional Certificate and hands-on experience in troubleshooting, system configuration, and customer service. Skilled at providing remote technical support, resolving hardware/software issues, and optimizing workflows. Proven ability to apply real-world experience to IT support roles, ensuring efficient and reliable assistance for end-users.

Key Skills

- Remote Technical Support & Troubleshooting

- Help Desk & Ticketing Systems (e.g., ServiceNow, Zendesk)

- Hardware Setup & Imaging

- Network Connectivity & Security Fundamentals

- Software Installation & Updates

- Customer Service & End-User Support

- Documentation & Process Improvement

- Communication & Time Management

Education & Certification

- Merit America Graduate – Google IT Support Professional Certificate, 2025

- Coursework: Troubleshooting, networking, system administration, cybersecurity fundamentals

Professional Experience

- Housekeeping / Healthcare Environment – North Little Rock, AR

Maintained sanitation across multiple healthcare areas, prioritized tasks, and applied problem-solving skills to streamline workflows. Received positive feedback for efficiency and reliability.

- Medical Transporter – Southern Carriers, AR

Transported patients on time while supporting staff with electronic records and scheduling. Achieved 100% on-time transport and high satisfaction ratings.

- Assistant Director – Little Scholars, AR

Oversaw daily operations and staff coordination, optimized workflows, and improved team efficiency.

- Hairstylist / Customer Service – Elite Beauty, AR

Managed client services, scheduling software, and record management. Built repeat clientele and received positive feedback for professionalism.

References

Available upon request

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