Data Entry Operations Supervisor

OBJECTIVE: To obtain a challenging position that will provide client satisfaction, career growth, the sharing of knowledge, and job security. To become affiliated with an organization that will enable me to perform and excel to the best of my ability, as well as, to progress to heights that will benefit both the organization, as well as, myself.

SKILLS:

Keyboarding 40wpm Microsoft Office Suites Data Entry Operate Multi-line phone

Cerner, Star Pat Software Form Fast, Fleet Software Citrix, Oscar Global Cisco Webex, MS Teams

311/Salesforce City Works City Buy/City Dynamics ADP/Workday

EXPERIENCES:

BALTIMORE COUNTY OFFICE OF BUDGET and FINANCE-Disbursement 09/12/2022-Current

Financial Operations Supervisor I-promoted August 2023- Supervises a unit of account clerks engaged in preparing, auditing, and maintaining a variety of complex accounting, budgetary, and fiscal records. Oversees the collection of the County Transfer Tax and Recordation Tax. Trains new employees. Assigns and reviews work. Completes performance evaluations. Coordinates the unit’s work with other units, agencies, lawyers, title companies and financial institutions. Reviews legal documents for the collection of taxes. Attends hearings and/or court cases regarding the collection of transfer and recordation taxes. Interprets and explains the unit’s programs, policies, and procedures to the public. Performs computations and prepares detailed financial reports and analyses. Maintains reports of unit activities. Prepares data to be used in the agency’s budget. Run reports for outstanding expense reports and spend authorizations in need of closure and repayments. Process expense reports, supplier invoice requests and employee repayments. Procurement and Travel & Expense Card Department Back Up-Pull reports of transactions from PNC for a certain time period pertaining; identify questionable expenses, misuse and fraud; correspond issues identified with the cardholder for justification; forward justifications to the Pcard Administrator for further actions. Maintain credit card not-expensed report in Workday, after the 6th, but by the 15th, of each month as follows (Schedule 1 hour meeting) sort by T & E by agency and Pcard by cardholder, email reports to the Agency Program Coordinator (POC to cardholder) to include response to the Pcard inbox; aged, not-expensed emails will be escalated to the Pcard Administrator. Serve as back-up, with instruction, on how to cancel a card, increase/decrease limits, adding a Merchant Category Code (MCC) (emergency situations); monitor, emergency requests, in the Email inbox on Fridays; return complete and copy Pcard administrator; assist with card pick up, following schedule; attend and assist with training, if needed (secondary); and assist when requested by the Pcard Administrator, should workload permit.

Account Clerk III- Sets up and prepares periodic fiscal reports, summaries of accounting and operational activities data, and other financial data required by County or other agencies. Reviews and monitors vouchers, computer printouts, and other information to verify accuracy, correct errors, and determines availability of required funds and notifies appropriate parties to make adjustments as required. Analyzes revenue and expenditure accounts to determine grant eligibility, prepares billings for State and Federal grants, and coordinates grant activities with other agencies. Assists in budget preparation, gathers and analyzes historical budget information, and forecasts data. Prepares reports as required and maintains workflow systems. Assist agency personnel with processing steps for creating supplier invoice requests, receipts and miscellaneous payment request. Enters and retrieves information using data entry devices and performs word processing functions relative to the skill level necessary to perform the duties of the position. Creating supplier invoices for all receipts created for invoices and supplier invoice requests received. Send all invoices received to the proper agency to create receipts for payment processing. Assist in setting tasks for the account clerk II staff for increased workflow. And a host of other tasks delegated by the manager and buyers including, but not limiting, troubleshooting of accounts and payments as needed and processing expense reports.

BALTIMORE CITY DEPARTMENT OF Recreation and Parks-Park Maintenance 09/13/2021-09/11/2022

Purchasing Assistant-Create justification forms to attach with quotes for equipment, parts and needed supplies; process the purchase justifications, create receipts for orders received and post receipts to invoices for payment processing. Create and maintain a book for referencing all utilized vendors and contact personnel. Create and maintain a running spreadsheet of all current fiscal year purchases and invoice processing status. Reach out to vendors if needed for quote updates and price discrepancies, as well as, submission of invoices to the correct department for adequate and quick payment processing. Work with procurement division to ensure all information such as sole source letters, non-competitive justification forms, etc. is provided for purchase orders to be created and submitted to the vendor. Assist with creating and receipting orders for Capital Development division. I train OSS III from Capital Development on City Buy and Core Integrator databases for processing orders, receipts and invoices. Perform all duties of the Office Support Specialist III, which I promoted from, 04-24-2017-09-13-2021. Answer multi-line telephones, provide customer service, note messages and correspond to emails through Microsoft outlook. Close service requests via 311/Salesforce system and create reports when needed for meetings that show all open/closed request. Train employees on how to operate the 311/Salesforce system and ADP/Workday for payroll and finance. Complete payroll operations via ADP/Workday system and create overtime sheets and keep a file of all rundowns, timesheets, leave slips, legacy leave forms and overtime sheets. Complete and submit employees Mercy Clinic forms for appointments and driving training course sign up forms when needed. Track employee’s yellow card expiration. Assist with HR Procedures for hiring of new employees and conduct interviews with supervisor, completing incident reports and filing Safety Minutes for each Park District. Coordinate meetings, create meeting agenda and take meeting minutes. Maintain and distribute uniforms and stock room. Maintain and troubleshoot the Xerox machine, order and store printer accessories and equipment. Operate the snow tracking database within the City Works system and train new employees on the operations we handle via this system. Operate 2-Way radios corresponding with teams clearing roadways for snow removal. Assist office supervisor with any day-to-day task and special tasks needed and maintain her calendar. Act on the behalf of the office supervisor when on leave, assist the chief with assignments and maintaining of his calendar. Assist work force development division with youth works program as a supervisor for my office. I create a work agenda for the youth and process their payroll.

EDUCATION:

Stratford Career Institute 07/2014-04/2015

Teacher Assistant/Aide--Graduated with Career Diploma

Penn Foster College 01/2009-04/2009

Occupational Therapy Aide--Graduated with Career Diploma

Paul L. Dunbar High School 08/1999-06/2003

Health Occupational Clusters-- Received High School Diploma

REFERENCES PROVIDED UPON REQUEST.

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