Customer Service Services Representative

Nneka ONYEKWERE

**********@*****.*** 301-***-****

PROFILE SUMMARY

Customer Service and Support Professional with 15+ years of experience in customer-facing, employee services, and corporate environments. Skilled in resolving inquiries, troubleshooting issues, and building positive relationships with customers, employees, and teams. Strong communicator with a proven ability to deliver efficient, high-quality service in fast-paced settings.

CORE SKILLS

• Customer & Employee Support

• Conflict Resolution & Problem-Solving

• Communication & Relationship Building

• Onboarding & HR Support

• Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Access)

• Oracle • HR & Service Platforms • Typing Speed: 55 WPM

PROFESSIONAL EXPERIENCE

Customer Service Associate

Amazon – Washington, D.C. Dec 2023 – Present

• Provide frontline support via phone, chat, and email.

• Resolve account, product, and service concerns with accuracy and empathy.

• Document and track customer interactions to ensure quality service.

Customer Support Specialist

Verizon – Washington, D.C. 2017 – 2023

• Assisted customers with service requests, technical issues, and account updates.

• Delivered clear solutions and handled escalations professionally.

• Educated customers on products and features to improve satisfaction.

Client Services Representative

American Express Corporate Program 2009 – 2017

• Supported clients and vendors with account services and program needs.

• Responded to inquiries and coordinated resolutions with internal teams.

• Maintained service records and assisted with reporting.

Employee Services Representative

Washington, D.C. 2007 – 2009

• Assisted employees with HR, payroll, and benefits inquiries.

• Supported onboarding and maintained accurate personnel records.

• Communicated policy updates and employee resources.

EDUCATION

A.A., Business Administration — Montgomery College, 2016

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