Customer Service, retail

BAILEY HARROP

Jacksonville Florida

phone: 954-***-**** email: *******.******@*****.***

Results-driven and highly motivated sales and management professional with a proven track record of exceeding sales targets, building and leading high-performing teams, and optimizing operational efficiency. Seeking to leverage my leadership skills, strong customer service expertise, and strategic approach to drive business growth and enhance customer satisfaction in a dynamic environment.

Core skills include:

Customer Service Excellence

Product Knowledge

Meticulous Record-Keeping

Customer Relationship Management

Team Collaboration

Phone Etiquette & Call Handling

Customer Interaction & Service

Data Entry & Record-Keeping

Communication Skills

Handling Confidential Information

Patience and Attention to Detail

Inventory Control & Ordering

Creative Problem-Solving

Health & Safety Compliance

My Health Angel - Oct 2024 – Current

Health Insurance Agent – Boca Raton

As a Health Insurance Agent, I provide expert advice to individuals and families, helping them select the best health insurance plans based on their needs, budget, and eligibility. I explain coverage options, policy details, and assist clients with applications, renewals, and claims, ensuring compliance with all regulations. I also build and maintain a strong client base through lead generation, referrals, and excellent customer service, consistently meeting or exceeding sales and retention goals.

Major responsibilities:

Advise individuals and families on suitable health insurance plans based on their needs, eligibility, and budget.

Explain coverage options, policy terms, and enrollment procedures in a clear and compliant manner.

Assist clients with applications, renewals, and claims processes while ensuring HIPAA compliance.

Maintain up-to-date knowledge of federal and state health insurance regulations, including ACA and Medicaid guidelines.

Build and manage a client portfolio through lead generation, referrals, and ongoing relationship management.

Meet or exceed monthly sales targets and retention goals through strategic outreach and customer service. Fog Nation – May 2023 – Jan 2024

Store Manager – Oakland Park

As a Store Manager at a vape shop, I am responsible for overseeing day-to-day store operations, including staff management, inventory control, and customer service. I lead and train a team, ensuring high levels of customer satisfaction while maintaining compliance with industry regulations. I manage product ordering, visual merchandising, and sales targets, while also handling financial tasks like cash reconciliations. I work to create a positive shopping experience, addressing customer concerns, and ensuring the store meets all operational goals. Major responsibilities:

Oversee daily store operations, ensuring efficient workflow, excellent customer service, and adherence to company policies.

Manage, train, and schedule staff to ensure optimal coverage and high performance.

Monitor inventory levels, order products, and maintain an organized sales floor with attractive displays.

Implement sales strategies to achieve monthly and quarterly revenue goals.

Handle customer inquiries, complaints, and returns to maintain a positive store environment and customer loyalty.

Ensure compliance with industry regulations, including age verification and product safety standards. Seminole Cigar Lounge – August 2022 – May 2023

Cashier & Sales Specialist –Coconut Creek

As a Cashier and Sales Specialist at Coconut Creek Cigar Lounge, I provided exceptional customer service by assisting clients with product selection, processing transactions, and offering personalized recommendations. I maintained an organized and clean sales floor, managed inventory, and ensured stock levels were consistently replenished. I also handled customer inquiries, processed returns and exchanges, and ensured a seamless and enjoyable experience for all visitors. Additionally, I promoted store promotions, upsold products, and contributed to achieving monthly sales goals. Major responsibilities:

Provide excellent customer service by assisting customers with product selections and answering inquiries..

Process sales transactions accurately and efficiently using POS systems, including cash, credit, and gift card payments.

Maintain a clean, organized, and inviting sales floor with well-stocked shelves and displays.

Upsell premium products and promote store specials to drive sales and meet monthly targets.

Manage inventory levels, track stock, and notify management of low-stock items to ensure availability.

Handle returns, exchanges, and customer complaints professionally, ensuring customer satisfaction and loyalty. Venetian Nail Spa – August 2022 – May 2023

Receptionist –Coconut Creek

As an exceptional receptionist at a spa, I provided a warm and welcoming atmosphere for guests, managing appointment scheduling, check-ins, and inquiries with professionalism and efficiency. I maintained a smooth flow of operations by coordinating with spa staff, ensuring that services ran on time and clients were attended to promptly. I handled phone calls, emails, and customer requests, offering information about services, promotions, and products. I also managed customer records, processed payments, and maintained a clean, organized front desk area to ensure a positive guest experience from arrival to departure.

Major responsibilities:

Greet and check in guests with a friendly and professional demeanor, ensuring a welcoming experience from the moment they arrive.

Manage appointment scheduling, confirmations, and cancellations, ensuring smooth transitions between services and minimal wait times.

Answer phone calls and respond to emails, providing information about spa services, availability, promotions, and pricing.

Process payments, handle transactions, and issue receipts accurately and efficiently.

Coordinate with spa staff to ensure timely service delivery and communicate any special requests or preferences from guests.

Maintain a clean, organized front desk area and keep client records up to date, ensuring confidentiality and compliance with data protection standards.

References:

Marcos Vasquez

Senior IT Infrastructure Manager – Global Customer Operations Desk: 954-***-**** /// Cell: 954-***-****

******.*******@****.***

Contact this candidate