Case Manager Customer Service
Resume:
Julie Smith
Jeffersonville, Indiana *****
***********@*****.***
Professional Summary
Dedicated, self-starter and reliable professional looking for a new and exciting opportunity. Possessing excellent teamwork and problem solving skills. Detailed and task-oriented with a conscientious work style and a positive outlook. The ability to type 55 wpm and having over a decade in diverse customer service focus skills.
Work Experience
Account Receivable Specialist
Greenwell Plumbing and HVAC-New Albany, IN
August 2021 to January 2025
• Managed client accounts, ensuring timely and accurate collection of payments. • Implemented efficient billing processes, including customer portals, resulting in 3.5% for aging.
• Served as the primary point of contact for resolving billing disputes or discrepancies raised by customers.
• Investigated root causes for late payments implementing corrective actions where necessary including negotiations.
• Demonstrated strong problem-solving skills when resolving complex billing issues or disputes. Case Manager
St Vincent de Paul Society-Louisville, KY
December 2020 to June 2021
The Case Manager Overnight Men’s Shelter (Ozanam Inn) is responsible for supporting program components and facilitating services to best address the needs of homeless and/or their families in the Agency’s various programs.
• Provide case management services to assigned clients, including ability to make assessments, prepare individualized service plans and provide appropriate treatment.
• Work cooperatively with all SVDP staff, outside programs and step by step progress for an individuals progress to finding a home.
• Responsible for monthly reports and review utilizing the Plan, Do, Study, Act method. Family Case Manager II
DCS-Scottsburg, IN
March 2020 to August 2020
Helping families reunite by directing the parents to the appropriate and loving way to raise their children. Have done so by following department policies, procedures and direction by supervisors assistance.
• Visitation of all family members once a month, scheduling appointments, services and referrals as needed.
• Correspondence with service providers, foster parents, law enforcement, probation/parole officers and attorneys. Assistant Community Manager/Contract
Aspen / Treetop Development-Jeffersonville, IN
September 2018 to September 2019
• Inspection of the property, writing violations and assisting in the properties security when including reviewing video footage.
• Delivery notices of property mail to tenants, logging and distributing work orders to maintenance. • Adhering to HUD's requirements for tenants recertifications.
• Assisting in file changes, collection of rent, and provided outside resources to tenants. • Call center atmosphere due to the volume of residents.
Probation Officer, Adult
Clark County Circuit Court 3-Jeffersonville, IN
January 2007 to August 2017
Conducted initial intake interviews and alcohol and drug assessments.
• Supervised Defendants as required by the Court and performed risk assessments to all individuals on my case load.
• Collected urine drug screens for testing, filing of Petition to Revoke probation with the Court when needed, and data entry of Defendant's information.
• When necessary, prepared transfer case paperwork to other counties within the state.
• Conducted interviews and documented Pre-Sentence Investigations for the Court to review for the Defendant's sentencing.
• Provided outside resources to the probationers to further insure success in their goals. Case Manager
Clark County Community Corrections-Jeffersonville, IN September 2005 to January 2007
Supervised Defendants who were in the program due to being sentenced or awaiting trial for community service, day reporting or home incarceration.
• Conducted home visits. Collected and maintained Offenders payment obligations. • Updated information in the probationers hard and computer program file as required.
• Collected urine drug screens for testing, and filed needed violations with the Court and attended Court proceedings as needed.
Education
Bachelor's in Psychology and Sociology
Indiana University-Southeast
May 2004
Skills
Computer literacy, Databases, Writing Skills, Microsoft, Service Titan, Data collection, Systems Management, Supervising experience, Management, Data entry, Sales, Case Management, Microsoft Word, Clerical experience, Financial services, Management, Documentation review, prioritizing, completing, multi tasks, Google Docs, Intake, Cash handling, Banking, Property management, Management, Social Work area,Accounts Receivable, Billing, Purchasing, Analysis skills, Customer service, Time management, Typing, Research.
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