Front Office Desk

Chisom Patience Okafor

**************@*****.***

973-***-****

EDUCATION

BS Business Administration

Columbia Southern University

SKILLS

CERTIFICATIONS

AED CPR

Serv Safe TIPS

Zendesk

Slack

Five9

Salesforce

Medallia

Oracle

SaaS

Synxis

Opera

FOSSE

LightSpeed

FS-PMS

MARSHA

Micros

EXPERIENCE

ADP BirchStreet

STR Flash Forecasting

Payroll Labor Management

Revenue Management

Event Group Management

OTA Vendor Management

Call Chat Management

Senior Operations Manager THE ALGONQUIN New York, NY 11/23 - 03/24

• Managed Rooms Division Operations — Front Desk, PBX, Bell Staff during staff restructuring process

• Structured an outreach and compensation strategy tailored to escalated concerns to enhance satisfaction

• Generated various forecasting strategies to maximize revenue using comp set rates and room availability Front Office Manager LE MERIDIEN New York, NY 10/22 - 07/23

• Operated as Interim Director of Front Office for 17 union associates within 30 days

• Managed Rooms Operations — Front Desk, Concierge, Bell Staff, including third-party Valet, Laundry

• Developed brand standard training for procedures that ensured consistency in guest experience

• Optimized membership enrollments by integrating the process during check in for an instant reward Front Office Manager RENAISSANCE Elizabeth, NJ 07/21 - 10/22

• Managed a team of 10 associates at a 396 room, full-service airport property with routine shuttle

• Upsold crew rooms at 85% of contracted rate for a $20,000 weekly increase in guaranteed revenue

• Processed over $50,000 in credit, cash, check payments for event and banquet related accounts

• Implemented various incentives to uplift team morale during turnover periods, coverage needs Opening Lead Auditor ALOFT HOTELS Secaucus, NJ 11/20 - 04/21

• Partnered with Sun Development to create the SOPs for the entire Night Audit settlement process

• Analyzed local rate trends to determine projected forecast for future occupancy, sales Opening Night Auditor AC HOTELS Bridgewater, NJ 12/19 – 09/20

• Regulated elevator/fire panel controls routinely due to hotels fairly new construction, minimal staffing

• Maintained relationships with local police/fire department to communicate concerns/issues, if any Night Auditor DELTA HOTELS Basking Ridge, NJ 03/19 - 12/19

• Created automatic settlements for all accounts exceeding $500 for immediate nightly processing

• Settled all house accounts including banquet, events, food/beverage, packages and promotions Night Auditor RAMADA INN Parsippany, NJ 11/17 - 08/18

• Reconciled financial transactions, verifying all payments and rate codes were accurately posted

• Flagged any accounts or reservations that displayed variances, insufficient funds and fraud

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