Customer Service Inventory Control

Denise L. White

*** ***** ********** ***** **********, NJ 08070

*********@*******.***

Professional Summary:

Results and goal driven individual with 10 years’ experience supervising both hourly and salaried teams at a large manufacturer supplying both distribution and OEM customer bases.

Areas of Expertise:

Procedure and process review and development Analytical

Training and development Employee Coaching

Complex problem solving skills Project management

Account Management Client Relations

Quick Study Domestic and International Customer Service

Creative Problem Solving Solution Oriented and Focused

Work Experience:

November 2022 – March 2025

Paradigm Delta – Logan Township, NJ

Inventory Control Lead

Led Inventory Control Team on daily inventory activity and reporting. Activities and responsibilities included cycle count creation and reporting, inventory error correction, troubleshooting inventory discrepancies, returned goods management, shipping order support and updating, annual physical inventory preparation, participation and final report presentation.

January 2022 – August 2022

Ceva Logistics – Logan Township, NJ

Export Clerk

Prepared all documentation for customers export of medical equipment and supplies including Export Declaration, AES filing, Bill of Ladings and required export labeling.

April 2010 – May 2020

GGB, LLC – Thorofare, NJ

Warehouse Supervisor and Logistics and Inventory Supervisor

I then joined the production team as the Warehouse Supervisor managing the shipping and receiving hourly union employees and the non-exempt office employees. We handled all incoming and outgoing freight, import and export documentation preparation, inventory management and material handling throughout the production facility. I was the key user for all WM functions as the company transitioned from AS400 to SAP.

November 1998 – April 2010

GGB, LLC – Thorofare, NJ

Customer Service Manager

I began as a Customer Service Representative and was promoted up through the managers position. Leading a 12 person team of customer service representatives through daily activities including order management, customer support and trouble shooting, metric reporting and team development

Additional work experience prior to November 1998 is available upon request.

Education

University of Maryland

December 1980

Bachelor of Science – Business Management

Continuous Personal Development:

The following is a list of certificate programs completed

Supervising – An Introduction to the Basics – AMA

Business Process Kaizen Certification – Enpro Industries

Managing Conflict – Cornell University

Time Management – Franklin Covey

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