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David Smyre SR

*****.*****@******.*** 865-***-**** Knoxville, TN

SUMMARY

Dynamic business professional with several years of experience. Proven track record in leadership, strategic planning, and enhancing operational efficiency across diverse industries, including public services and retail management.

Expertise in customer service, personnel management, and financial analysis, supported by an MBA in Business.

WORK EXPERIENCE

State of Tennessee, Department of Safety Oakridge, TN

Manager Oct 2024 - Oct 2025

•Lead a team to manage administrative tasks, resolve customer complaints, and coordinate schedules for public services, enhancing operational efficiency.

•Provide training on policies and recommend personnel actions, contributing to improved staff performance and alignment with organizational goals.

•Achieve high customer satisfaction ratings by streamlining processes and acting as an agent to issue licenses and titles efficiently.

Tennessee Department of Human Services Morristown, TN

Eligibility Counselor Oct 2010 - Oct 2024

•Conducted interviews with applicants to assess their eligibility for social service programs including Food Stamps, Medicaid, and Families First.

•Evaluated client information by verifying income, household composition, and living expenses to determine benefit eligibility.

•Assisted clients with inquiries regarding changes in household or income, providing detailed guidance and support.

•Delivered high-quality customer service by addressing client concerns and responding to questions with clarity and empathy.

Open Arms Care Knoxville, TN

Program Specialist Feb 2008 - Jul 2011

•Facilitated the development of clients' self-help skills by implementing individualized habilitation goals tailored to daily living, leisure, recreational, and communication needs.

•Coordinated and oversaw social events and activities to enhance client socialization and meet individualized objectives.

Hertz Oak Ridge, TN

Manager Mar 2007 - Jan 2008

•Enhanced customer satisfaction and profitability by implementing effective employee engagement strategies and making informed business decisions.

•Increased sales through the application of business-to-business sales tactics, while efficiently managing rental agreements and insurance claims.

TIE Casting Technologies Oak Ridge, TN

Quality Control Inspector Jul 2006 - Mar 2007

•Comparing sales orders to completed products, ensuring compliance before adding them to the ready-to-ship list and promptly notifying managers of any discrepancies.

•Inspected finished goods, raw materials, and samples, while maintaining detailed logs of inspection times, fail rates, and reasons for failures.

CVS Knoxville, TN

Assistant Manager Oct 2003 - Jan 2005

•Enhanced operational standards by implementing employee training processes and performance improvement programs, achieving a 1.5% increase in efficiency within six months.

•Optimized inventory management through strategic stock control measures and coordinated equipment maintenance, contributing to streamlined operations and cost reductions.

Zany Brainy - FAO Schwarz Knoxville, TN

Manager Apr 2000 - Oct 2003

•Managed day-to-day operations and efficiently delegated assignments to a team of 30, ensuring optimal staffing and productivity.

•Analyzed workloads to adapt to seasonal demands and conducted employee performance reviews to foster continuous improvement.

•Oversaw inventory management and collaborated on cost reduction strategies, contributing to business growth.

EDUCATION

South College MBA, Business

Knoxville, TN 2016

Knoxville College

Bachelor of Science, Business

Knoxville, TN 1997

SKILLS

MS Word • Excel • PowerPoint • Outlook • Email • Internet • Windows • Business Strategies • Loss Prevention

• Customer Service • Leadership • Payroll • Procurement • Personnel • Purchasing • Scheduling • Social Services • Supervision • Inventory Control • Procedures • Superior Organization Skills • Cash Handling Accuracy • Adaptive

Team Player • Proficient in MS Office • Issue and Conflict Resolution • Financial Analysis • Strategic Planning •

Communication • Project Management • Problem Solving • Budgeting • Team Building • Decision Making

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