Revenue Cycle Specialist
Resume:
NATALIA BOLIN
Results oriented Revenue Cycle Specialist with 15 plus years of dental billing and office operations experience. Proven track record filing and following up claims, posting EOB adjustments, managing denials and appeals, and completing rebill projects. Advanced Excel and spreadsheet skills, strong payer communication, and reliable remote work practices. Comfortable supporting specialty cases including oral surgery and hospital affiliated claims, with a fast ramp time for new practice software. Anniston, AL 36201
*************@*****.***
Professional Summary
Highly accomplished Revenue Cycle Specialist and former Dental Practice Manager with 15+ years of success in the health and dental fields. Expert in full-cycle RCM, including clean claim submission, denial management, AR optimization, and insurance payer relations. Proven ability to reduce outstanding balances by 35% and streamline AR processes for multi-site practices. Skilled in advanced Excel, QuickBooks/Sage, ledger reconciliation, aging analysis, and reliable remote work practices. Seeking a Remote Revenue Cycle Specialist role where I can apply a process-driven mindset and strong detail orientation to drive timely cash flow and revenue recovery. Authorized to work in the US for any employer
Work Experience
Office Manager
Lakeview Dental & Wellness-Birmingham, AL
June 2025 to Present
• Directed full-cycle claims processing and payer follow-up for dental and dental-medical crossovers, ensuring clean claim submission to maximize reimbursements.
• Implemented rigorous billing and insurance verification protocols that reduced patient balances by 45% and improved estimate accuracy, significantly increasing on-time collections.
• Leveraged Jarvis Analytics to monitor production, manage AR, analyze key performance indicators
(KPIs), and prepare daily morning huddles.
• Utilized Patient Prism to monitor call conversion and lost opportunities, helping to maintain a 96% answered call and schedule rate.
• Negotiated contracts with insurance providers to secure favorable terms and collaborated with companies to obtain claim status updates and expedite payment processing.
• Analyzed billing and coding data to ensure accurate charge capture for services and reviewed patient accounts to resolve billing discrepancies and unpaid claims. Dental Practice Manager
Redmond Dental Group-Moody, AL
August 2023 to January 2025
• Directed EHR transition from Dentrix to Open Dental, successfully streamlining claims workflows, improving financial reporting accuracy, and reducing the administrative burden.
• Oversaw daily operations, maintaining high standards for accounts receivable (AR) and leveraging operational performance metrics to support practice owners' financial decision-making.
• Conducted regular audits of claim files to ensure accuracy, proper documentation, and compliance with payer requirements, minimizing denial rates.
• Ensured 100% HIPAA and OSHA compliance via regular audits, staff training, and corrective actions, protecting sensitive patient and financial data.
• Assisted with budget planning by providing data input on claim-related expenses and revenue forecasting.
Office Manager / Bookkeeper
Armstrong LLC-Alabama
November 2019 to August 2023
• Managed full cycle bookkeeping, AR/AP, bank reconciliations, and monthly financial reporting for multiple entities.
• Implemented follow-up systems that reduced late collections from 35% to under 10% and negotiated vendor savings of $11K annually.
• Collaborated with external auditors during year end audits to provide necessary documentation and support.
• Managed payroll processing for employees, including accurate calculation of wages, deductions, and taxes withheld.
Practice Manager
Kennesaw Dentistry-Kennesaw, GA
October 2012 to November 2019
• Increased cash flow by 15% within six months through staff training on CPT/ICD coding accuracy and timely submission practices.
• Maintained ongoing communication with insurance carriers and patients to resolve denials and balance discrepancies.
• Oversaw the implementation of electronic health record (EHR) system, improving accuracy and efficiency in patient documentation
• Led performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Led team meetings to discuss practice goals, address challenges, and foster a collaborative work environment
Office Manager (Denovo)
Nia Pediatric Dentistry & Family Orthodontics-Atlanta, GA January 2008 to October 2012
Recruited, hired, and onboarded clinical and administrative staff; authored the Office Manual and standard operating procedures to standardize training and workflows.
• Configured Dentrix EHR, established appointment and billing workflows, and implemented charge capture processes to minimize early-stage claim rejections.
• Managed provider credentialing with commercial payers and the local children’s hospital, and coordinated OR scheduling and case logistics for hospital procedures.
• Planned and executed local marketing and community outreach, including school and daycare partnerships, community events, and an annual patient appreciation event to drive referrals and patient retention.
Dental Billing & Insurance Manager
Children’s Dentistry and Family Orthodontics-Georgia October 2002 to January 2008
• Supervised a billing team of five to enhance insurance claim resolution processes, implementing pre- authorization protocols and denial tracking tools that reduced resolution time by 35% and decreased patient complaints.
• Increased cash flow by 15% in six months by designing and facilitating a billing staff training program focused on coding accuracy and submission timeliness.
• Maintained up-to-date knowledge of coding updates, payer policies, and industry trends to ensure accurate billing practices
• Collaborated with providers to address any issues related to documentation requirements or missing information necessary for accurate billing
Skills
• Concierge-Level Service Delivery
• Conflict Resolution & Service Recovery
• Change Management
• Denial Management
• Treatment Plan Presentation
• Strategic Planning & Execution
• HIPAA & OSHA Compliance
• Eaglesoft
• Customer service
• CPT Coding
• Coaching & Accountability Systems
• Revenue Cycle Optimization
• Microsoft Word
• EOS/Traction Framework Familiarity
• Sage
• Patient Intake & Flow Optimization
• Open Dental
• Microsoft Outlook
• Budgeting & Forecasting
• Dental Practice Management
• Policy & Procedure Development
• Organizational skills
• Multi-Site Operations
• Financial & Revenue Cycle Expertise
• Office management
• Administrative experience
• Microsoft Office Suite
• Insurance Credentialing & Payer Relations Tech & Systems Proficiency
• Culture Building & Retention Strategies
• Staff Onboarding & Development
• Financial Reporting & Analysis
• Process Improvement
• Notion
• EHR Implementation & Training
• QuickBooks
• Audit Preparation & Internal Controls
• Cross-Functional Collaboration
• Team Leadership & Mentorship
• P&L Analysis
• Performance Management
• Microsoft Office
• Dentrix
• Incident Reporting & Remediation Training Patient Experience & Communication
• Microsoft Excel
• Zoom Compliance & Risk Management
• ICD-10
• Full-Charge Bookkeeping (AR/AP, Payroll, GL)
• Attention to detail
• Metrics-Driven Decision Making
• Google Workspace
• Practice Operations & Leadership
Certifications and Licenses
Driver's License
CPR Certification
Contact this candidate