Customer Service Associate

CURRICULUM VITAE

AISHWARYA B J

Tanushree building, 7th cross,

chandramoleshwara layout

Hunasumaranahalli

Bengaluru, Karnataka 562157

PH: 814-***-****

Email : **************@*****.***

CAREER OBJECTIVE:

To be contributing member to bring excellent and consistent administrative and customer service experience to a F & B Clerk position in your Company while making a positive influence through organisation and communication with all potential clients. SKILLS

• Management skill

• Leadership

• Problem solving

• Guest handling

• Team work

EDUCATION:

• Diploma in Aviation, Hospitality Travel & Tourism, Vision Fly Aviation Training Academy – 2022-23 (1 Year course) Bangalore.

• Life Skills, Unnati Skill Center-2023.

• 12th standard 2021-22 ( Science PCMB) in Arakalagudu varadarajulu kanthamma women’s college in Hassan Karnataka.

COMPUTER KNOWLEDGE:

• Basics

• MS-Office

• Lucid software

• Touche software

EXPERIENCE:

• Currently Working as a Senior Guest Service Associate in BASL (Bengaluru Airport Services Ltd) In Kempe Gowda International Airport Bengaluru, since 2 years year [09 August 2023].

o Attend briefings prior to the Lounge opening, well-groomed and equipped with the basic aids of operations

o Such as bottle openers, pens, pads, and matches. o Learn the du jour items, not-available items, menu preparations, and their presentation.

o Complete mise en scène and mise-en-place before the restaurant opens. o Check all the equipment and furniture at the station for their serviceability and maintenance requirements.

o Clean and polish allotted silverware, cutlery, glassware, and chinaware. o Stock the sideboard with proprietary sauces, jams, salt and pepper shakers, butter dishes, linen, and other service ware.

o Lay table covers as per standards set.

o Fold napkins as per prescribed attractive styles. o Requisition fresh linen and flowers from housekeeping. o Air the restaurant and ensure that the station is clean. o Receive, greet, and seat guests.

o Present wine-lists and menu cards and take orders. o Serve food and beverage by the standards of the restaurant. o Upsell food and beverages.

o Present the bills and receive payment correctly.

• Promoted to Senior Guest Service Associate in October 2024 for demonstrating exceptional performance, professionalism, and commitment to service excellence.

• Played an active role in the Task Force Team at Tiruchirapalli International Airport for 30 days, driving seamless operational execution and enhancing on-ground coordination.

INTERESTS:

• Taking responsibilities

• Learning new things

• Music instrument (violin)

MY STRENTHS:

• Discipline

• Patience

LANGUEGES KNOWN:

• Kannada

• English

PERSONAL PROFILE

Nationality : Indian

Father Name : Jagadeesh

Mother Name : Tanuja

No of siblings : 1

Date of Birth : 19-04-2004

Hight : 5.4ft

Weight :54 kg

DECLARATION :

The above information is true to the best of my knowledge and belief. Place : Bangalore

Date : 10 November 2025

Signature

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