Hr Manager Customer Service
Resume:
Amber Olivera
Goodyear, AZ *****
**.*********@*****.***
Authorized to work in the US for any employer
Work Experience
HR Manager
Stay Home care-Los Angeles County, CA
June 2012 to February 2024
• Full cycle recruiting including creating job descriptions and posting on various job boards, scheduling and conducting interviews, completing hiring divines and onboarding process, mentor new employees, conduct probationary reviews and yearly reviews.
• Handle schedule changes such as time off requests, sick leave, vacation, etc.
• Supervise daily work load
• Perform employee reviews for promotions or disciplinary actions
• Conduct training classes Safety/ harassment training
• Process payroll through ADP WFN
• Ensure office stays stocked with supplies (printer ink, paper, tissue, etc.)Purchase office equipment and supplies when needed
• Plan company events- holiday parties, hiring events
• Create/ maintain positive work environment and office culture
• Work with department leads for training and hiring employees Grooming Assistant/ scheduler
Sydnee's pet grooming-Newport Beach, CA
February 2014 to September 2016
Responsible for checking pets in for their appointments, answering calls and scheduling/ rescheduling appointments, making outbound calls to remind regulars of their upcoming appointments and confirm services. Contact owners to notify when grooming session is completed. Bathe dogs and release glands, clean ears, dry dogs with blow dryer, brush/ de-matt dogs. Give dogs Sanitary trim, clean up hair on paws, trim nails. Maintain salon cleanliness, keep track of grooming supplies and communicate when refills are going to be needed.
Veterinary Assistant/Receptionist
Colima Animal Hospital-Rowland Heights, CA
April 2011 to November 2015
• Greeted and checked in clients, ensuring a warm and welcoming atmosphere
• Scheduled appointments for veterinarians, efficiently managing the appointment calendar
• Answered phone calls and addressed client inquiries regarding services, pricing, and availability
• Managed client records and updated information accurately in the database system
• Assisted with patient check-ins by obtaining necessary medical history and documentation
• Processed payments for services rendered using cash, credit cards, or insurance claims
• Provided administrative support to veterinary staff by organizing files and maintaining office supplies inventory
• Educated clients on preventive care measures such as vaccinations, flea control, and dental hygiene practices
• Effectively communicated with pet owners about test results or treatment plans as directed by veterinarians
• Collaborated with veterinary technicians to ensure smooth workflow during patient visits
• Maintained cleanliness of reception area to create a comfortable environment for clients and their pets
• Handled sensitive situations professionally when dealing with upset or emotional clients
• Coordinated prescription refills between veterinarians, pharmacies, and pet owners as needed
• Managed incoming/outgoing mail including sorting correspondence
• Assisted in organizing special events such as adoption drives or fundraisers
• Scheduled follow-up appointments for patients requiring ongoing care or treatments
• Performed basic clerical tasks such as filing documents and photocopying records
• Informed pet owners about post-operative care instructions after surgeries or procedures
• Maintained confidentiality of client information according to HIPAA regulations
• Notified veterinarians promptly of any urgent cases that required immediate attention
• Demonstrated strong customer service skills by providing compassionate and empathetic support to clients during difficult times
Accounting Specialist
Cmre Financial Services-Brea, CA
January 2009 to May 2011
Medical billing
Create /maintain patient portfolios and update when needed Update accounts once payment plans have been created or account is paid in full Process payments made and Ensure records and receipts are accurate Process payroll on a bi weekly basis using ADP Run Provide good customer service while answering phones Schedule meetings for department leads to maintain ideal workflow Maintain office supplies via Amazon.
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