Data Entry Multi-Line
Resume:
Hope Addison
***** ********* **, ************ ** 70769
****.*********@*****.***
Professional Summary
Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated.
Empathy, dependability, and enthusiasm for customer satisfaction. Motivated to keep customers happy and contribute to the companies success. Skills
● Data entry
● Sales expertise
● Multi-line phone talent
● Professional telephone demeanor
● Stocking and replenishing
● Complaint resolution
● Order fulfillment
● Strategic sales knowledge
● Retail store support
● Retail materials management
● Credit card processing
● Recordkeeping strengths
● Money handling abilities
● Service standard compliance
● Account management
● Keyholder experience
● Staff educating and training
Education
High school – 2016
West Lincoln Attendance Center – Brookhaven, MS
Accounting – Bachelor of Science – 2025
Purdue University Global – West Lafayette- IN
Work History
Guest Experience Coordinator – January 2023- Present Hiatus Spa + Retreat – Dallas, Texas
● Assisted a high volume of customers by answering questions, responding to inquiries, and handling phone requests in an average of five to ten minutes.
● Effectively communicated account changes, new skincare products or services, and potential luxury upgrades to customers.
● Used Mindbody to enter data for call notes, suggestions, and questions.
● Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
● Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.
● Ensure that customers and internal departments are properly communicated with.
● Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
● Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
● Increased productivity by anticipating needs and providing excellent support.
● Promoted available products and services to customers during service, account management, and order calls.
Keyholder – July 2021 to December 2022
Bath and Body Works – McComb, MS
● Provided management with sales feedback to address concerns raised in sales reports.
● Calculated the totals of the bills and the tax amounts.
● Customer returns were accepted and processed by me.
● Implemented merchandising and promotional changes throughout the retail area to increase sales.
● Began service consultations by asking open-ended questions to learn about customers’ personal preferences and needs.
● Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store four times per week.
● Analyzed company growth and optimized operational strategies using weekly financial data.
● Monitored and corrected inefficient or inaccurate work to maintain team performance.
● Dismantled boxes and disposed of garbage.
● Provided input, feedback, and coaching to employees who were having problems or conflicts.
● Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
● Signed for incoming shipments in the absence of the manager.
● Kept track of sales by analyzing sales reports and doing comparison shopping.
● Balanced totals and counted cash drawers.
Lead Baristas – March 2019 to July 2021
Good Vibes Nutrition – Summit, MS
● Refilled and rotated items on the shelves to keep the inventory well-stocked.
● Ensured that the facility complied with all health and safety codes, sanitation requirements, license regulations, and avoiding potential fines.
● Was able to quickly and effectively resolve guest complaints.
● Assisted the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
● Learned every menu preparation as well as numerous off- label drinks to meet all customer needs.
● Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
● Carried out supervisory responsibilities in accordance with company policies and applicable laws.
● Credit cards, checks, coupons, and gift cards were all processed by me.
● Oversaw creating and maintaining inventory records.
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