High Point Collections Specialist

Yvonne Jackson

**** **** ***** **

Houston, Tx **053

Phone 281-***-****

Cell: 346-***-****

E-mail: ********@*****.***

Objective

To obtain a position with a reputable and growing company where my full potential can be realized.

Work experience

2002 - 2015 HCA PATIENT ACCOUNTING SERVICES

UNDER PAYMENT ANALYSTS

Research and resolve underpayments.

Perform second validation of discrepancy reason codes assigned by the Discrepancy Analyst.

Contact payers and initiate request for payment

Effectively follow –up with payers to ensure proper reimbursement

Research provider contracts to determine appropriate payment due.

Ran daily and weekly/under payment reports.

Consistently meet/exceed monthly collection cash goals.

Completed assigned Spread sheets

Prepared spreadsheets for payers with same issues and presented them for bulk payments.

1999-2002 NCO FINANCIAL SYSTEMS

COLLECTION SUPERVISOR

Managed 15 Plus collectors.

Collected for MD Anderson Hospital Insurance Accounts

Determined insurance adjustments, deductibles, write offs etc.

Contact insurance companies to get claims resolved and paid.

Assisted patients resolve their insurance problems

Contact 100 plus insurance companies daily

Filed Claims and appeals for payment

Handled large volume of incoming calls from patients.

Assist the collectors get accounts resolved for patients

Worked the payer MD Anderson to get issues resolved

Education

Education Learning & Enhancement Center

Certificate: Credit Collections Specialist

Studied skip tracing, Credit Law, Commercial, Retail, Medical and insurance Collections. Certificate Number: 3367

San Jacinto High School – Diploma

University of Little Rock

Major: Business Administration

Life & Health Insurance License

Home Health Aid Certificate

Dialysis Tech: Certificate

CPR Certificate

SKILLS

Typing, CRT, 10 Key by touch, filing, telephone communications, skip tracing, windows 2000, 95, 98, Microsoft Word Program, Excel, Internet experience, Cubs system, FAC system. Meditech, Host, Web.

REFERENCES AVAILABLE UPON REQUEST

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