Business Analyst Analysis

CHARLES OSAZUWA

Role Description

Resource Profile Over 15 years’ experience as a Business Analyst, across multiple complex project environments and teams; IIBA Certified Business Analysis Professional (CBAP); Project Management Institute Certified Project Management Professional (PMP); Certified Agile Scrum Master (CSM) and Certified Agile Scrum Product Owner (CSPO); Deep knowledge and expertise of Business Analysis concepts, methodologies, and processes; Strong expertise in defining solution requirements and in documentation of business requirements and guidelines; Fully able to create high quality organizational change management and effective communication strategy documents and managing transition and readiness activities; Knowledge of Cyber Security projects, especially in defining requirements for Privileged Access Management (PAM) and Digital Identity Applications management; Excellent experience in documenting business requirements, use case diagrams, functional decomposition diagrams, swim lane diagrams, entity relationship diagrams process flows and in creating ‘As Is’/current and ‘To Be’/future state maps; Over 10 years of experience working with agile or traditional software development life cycles; Excellent expertise and experienced in producing business process modeling, using notation standards; Great experience working on sundry business and systems modernization and transformational projects including the following: Case Management and Customer Relationship Application transformation; Microsoft Suite of Applications, including Azure DevOps, MS Dynamics, Power BI, Data Factory etc.; Document digitization, automation/transformation; Adjudication, eligibility, entitlement calculation and payment solutions; Data Capture and Management systems transformation; Compliance Management Application transformation; and Providing solution options to enable technical teams to successful develop solutions and products for the transformational projects. Excellent knowledge of ITIL policies/procedures and release management processes; Excellent knowledge of DevOps release management processes; Excellent knowledge of Quality Assurance (QA) analysis, test case development, User Acceptance Testing (UAT) and execution; Work well independently and collaboratively to achieve business results; Great strength and ability to communicate clearly and precisely, with excellent command of the English language; Solid writing, documentation and presentation skills; Great experience in Enterprise Resource Planning (ERP) systems; Excellent interpersonal relationship and team collaboration skills; and Extremely passionate, engaging, professional and dedicated.

Language English

Security Clearance Level: Canadian Federal Government Secret Clearance (Level II)

File No: TBD

Expiry: 2031-10-26

Education Masters’ Degree,

Professional Development Certified Business Analysis Professional (CBAP)

Project Management Professional (PMP)

Certified Scrum Master (Agile CSM)

Certified Scrum Product Owner (Agile CSPO)

Certified DevOps Release Manager

Certificate in Technology Entrepreneurship

Certificate in Cyber Security

PROFESSIONAL EXPERIENCE

Project 1

Department of National Defense (DND)

Senior Business Analyst

December 2023 – Present (22 months)

Project Description:

Assigned as Senior Business Analyst to the Defense 365 Program and working on multiple projects that involved an IM/IT environment consisting of 5,000+ users, including the following:

SharePoint Online Implementation Projects

External Collaboration Projects

Change Management Team Process and Application Development Projects

Tech/Development Management Team

This was an IM/IT Transformation project that involved working with business and technical teams, Senior Managements and stakeholders in gathering and documenting business requirements and translating those requirements into transformation cases; Assessing requirements for achieving IM/IT Transformation, Proposing options for achieving the IM/IT transformation, and providing recommendations to project teams and to senior management.

Responsibilities/Tasks Performed:

1.1 Gathering business and functional requirements from stakeholders

oGathering requirements and building them into user stories

oValidating user stories against proposed technical solutions, configurations and development requirements

oSetting up DevOps sites

oUsing Epics with linked user stories

oUsing Personas linked to user stories

oUtilizing Kanban boards

oTesting use cases, defining entry and exit criteria

oWorking with DevOps automation

1.2 Helping to map and optimize business processes to improve efficiency

1.3 Creating Business Requirements Document (BRD) for the Temporary Duty Request (TDR) application, which is used for travel request submissions;

1.4 Creating Process flow diagrams and screen mock-ups for the design of TDR Application

1.5 Developed presentation materials, using MS Office applications for the purpose of communicating business requirements to clients and Senior Management and reporting on the effectiveness of the implementation of the IM/IT project work in the client’s organizations.

1.6 Conducting requirements gathering and walkthrough sessions with multiple stakeholders, to elicit requirements and to reach a common understanding on requirements for TDR application development;

1.7Planned, coordinated and facilitated requirement gathering sessions with project teams, stakeholders and users to: Gather, document and analyze business requirements,

1.8Documenting information, procedures, and decisions flows, assess business impact, costs and dependencies and Identify roles and responsibilities

1.9Analyzing surveys and documenting lessons learnt from D365 SharePoint Online Implementation Basic Early Adopters,

1.10 Updating D365 SharePoint Online Stream 2 Epics, Features, User Stories and process flows;

1.11 Conducting options analysis and assessment of D356 PMO Activity Tracking tools for project management;

1.12 Documenting roadmap and milestones in Azure DevOps for SharePoint Online implementation project;

1.13 Writing Features, User Stories and Tasks (In Azure DevOps) for multiple implementation activities, especially for enhancement of DND’s business and operations applications

1.14 Creating roles and responsibilities matrix for user access in Power BI and Power Apps

1.15 Handling Change Management Requests, including creating and documenting Change Management Items (CMIs)

1.16Collecting announcements from Microsoft Message Center and documenting requirements for the implementation of changes announced in Microsoft’s Message Center.

1.17 Worked in large-scale IT projects (with a budget greater than $1 million), coordinating multiple initiatives often, with competing priorities and performing the following:

1.18 Conducting business needs assessment to develop business use cases, Translating high level business requirements into high level systems design and specifications, Developing acceptable Criteria for the purposes of solution verification or validation

1.19 Accessing Microsoft’s Admin Center and carrying out configuration of required changes/tasks, especially in Entra ID

1.20 Monitoring project team activities, engaging in the tracking and controlling of deliverables, 1.16 Gathering and documenting requirements for Defense Program Configuration Retention Labels

1.21 Participating in demo sessions on proposed tools for sundry work activities within Defense 365 Program,

1.22 Documented business processes using Unified Modelling Language (UML) and Business Process Modelling Notation (BPMN)

1.23 Collaborated with other Business Analysts and reporting to Project/Program Managers

1.24 Acted as a bridge between IT and business teams to ensure that solutions delivered meet specific business needs

1.25 Used commercial off the shelf (COTS) tools such as MS Office for: Requirements definition, Traceability, Functional design, and Testing for the project

1.26 Participated in scrum sessions and project team meetings and activities.

Project 2

Shared Services Canada (SSC)

Senior Business Analyst

September 2022 – November 2023 (14 months)

Project Description:

Project Description:

Assigned to the NextGen HR and Pay Team and working on creation of Service Management and Tracking Applications in MS Dynamics 365, for multiple clients of Shared services Canada that involved an IM/IT environment consisting of 5,000+ users, staff and clients.

This was an IM/IT Transformation project that involved working with business and technical teams, Senior Managements and stakeholders in gathering and documenting business requirements and translating those requirements into transformation cases; Assessing requirements for achieving IM/IT Transformation, Proposing options for achieving the IM/IT transformation, and providing recommendations to project teams and to senior management

Responsibilities/Tasks Performed:

2.1 Managed the MS Dynamics 365 customization projects for multiple SSC clients throughout the initiation, planning, execution, monitoring and control, and closure phases of the project lifecycle;

2.2 Arranged and facilitated requirements gathering interviews with stakeholders, including defining stakeholder engagement plans and composing interview questions;

2.3 Created project plans and schedules using Microsoft project tools;

2.4 Monitored project team activity, engaged in the tracking and controlling of deliverables, and produced regularly reports to management throughout the project life cycle;

2.5 Created Data Models, Data Dictionaries and User Stories for App creations in MS Dynamics 365;

2.6 Documented Functional Requirements and Design Documents for App creation;

2.7 Produced swim lane diagrams for process improvement;

2.8 Managed sprint backlogs, user stories and tasks within Azure DevOps;

2.9 Produced use cases, decision trees/diagrams;

2.10 Collected and documented Current “As Is” and Future “To Be” end-user requirements;

2.11 Developed use case diagrams, process flows/swim lane diagrams, business context diagrams, screen mockups, functional decomposition diagrams and several presentations;

2.12 Facilitated and led working group sessions for elicitation of requirements and the development of guidelines to support stakeholders;

2.13 Worked with Operations and Help Desk teams and provided different levels of support, contacts and communication to gathered required details of requirements;

2.14 Reviewed business user profiles, managed expectations for the on-boarding of users, devices and accounts to new platforms and environments;

2.15 Developed presentation materials, suing MS Office applications for the purpose of communicating business requirements to clients and Senior Management and reporting on the effectiveness of the implementation of the IM/IT project work in the client’s organizations.

2.16 Handled release planning and migration preparations, including defining support roles and training approach;

2.17 Met with business stakeholders to refine requirements, using business knowledge, experience and critical requirements evaluation and validation techniques;

2.18 Analyzed risks and resolved project related issues;

2.19 Developed strategies and approaches for project execution and implementation, including aspects of change management;

2.20 Conducting business needs assessment to develop business use cases, Translating high level business requirements into high level systems design and specifications, Developing acceptable Criteria for the purposes of solution verification or validation

2.21 Worked with sundry project teams to identify priority activities, timeline and performance metrics;

2.22 Worked with various change leaders and change agents to have a common understanding of transition and organizational readiness requirements;

2.23 Used commercial off the shelf (COTS) tools such as MS Office for: Requirements definition, Traceability, Functional design, and Testing for the project

Project 3

Public Service Procurement Canada (PSPC)

Senior Business Analyst

March 2021 – August 2022 (17 months)

Project Description:

Assigned as Senior Business Analyst to the Digital Services Assurance Center project that involved an IM/IT environment consisting of 5,000+ users and working on the following:

IT Service Management/Improvement - using ITIL 4 practices for the following Service Management practice areas:

-Incident Management

-Event Management

-Problem Management

-Knowledge Management

-Release Management

-Request Fulfilment and

-Access Management

Business Continuity Planning – documentation of the following artefacts

-Business Impact Analysis (BIA)

-Business Continuity Plans (BCPs)

-Disaster Recovery Plans (DRPs)

-Standard Operating Procedures (SOPs)

Responsibilities/Tasks Performed

3.1Gathering requirements and designing processes based on ITIL 4 Service Management best practices

3.2Developed presentation materials, suing MS Office applications for the purpose of communicating business requirements to clients and Senior Management and reporting on the effectiveness of the implementation of the IM/IT project work in the client’s organizations.

3.3Worked with project management team to create a Service Management Working Group and handling secretariat functions for the group

3.4Facilitating discovery sessions to understand current state service management processes for different programs and sectors with government departments and branches

3.5Creating future state processes for incident management, problem management, access management and request fulfilment

3.6Gathering and documenting configuration requirements for the set up and implementation of a COT service management solution

3.7Working with Quality Assurance team and conducting User Acceptance Testing exercises for business users of the new service management tool

3.8Facilitating and leading sundry training sessions for end users of newly installed service management application

3.9Performing business impact analysis and documenting findings and generating BIA reports for senior management

3.10Documenting Disaster Recovery Plans and participating in the selection of Disaster Recovery Strategies for implementation

3.11Documenting Standard Operating Procedures (SOPs) and Guidelines for end users

3.12Participating in the testing of Business Continuity Plans and assisting Operations Teams in the implementation of new procedures

3.13Producing functional decomposition diagrams, decision trees diagrams for operations readiness requirements and guidelines, which involved identifying resources and managing impact assessment

3.14Conducting business needs to develop business use cases, translating high level business requirements into high level systems design and specifications, Developing acceptable Criteria for the purposes of solution verification or validation

3.15Working with vendor teams during requirements and specifications review sessions,

3.16Working with Project Managers to define road maps, and agree project objectives, creating work schedules, monitoring and reporting on work progress

3.17Working with Support teams to ensure successful deployments of new system configurations

3.18Used commercial off the shelf (COTS) tools such as MS Office for: Requirements definition, Traceability, Functional design, and Testing for the project

3.19Assisting in other assigned tasks across multiple projects within the organization

3.20Documented business processes using Unified Modelling Language (UML) and Business Process Modelling Notation (BPMN)

Project 4

Employment and Social Development Canada (ESDC)

Senior Business Analyst

September 2019 – February 2021 (17 months)

Project Description:

Project Description:

Supported the Canada Pensions Plan Project that involved an IM/IT environment consisting of 5,000+ users and worked on the documentation of:

Enhancement of Canada Pensions Plan Adjudication/Calculation Systems;

Documenting Functional Requirements for Retirement Benefits Adjudication/Calculation;

Producing use case diagrams;

Documenting Functional Requirements for Pension Payment Systems;

Producing swim lane diagrams for process improvement;

Producing use cases, decision trees/diagrams; and

Facilitating working group sessions and meetings for requirements elicitation.

Responsibilities/Tasks Performed:

4.1 Provided project support throughout all phases of the Canda Pensions Plan project lifecycle, from project kick-off to closure, which involved managing activities and deliverables associated with initiation, planning, execution, monitoring and control, and closure phases;

4.2 Worked with business and IT stakeholders to gather and document Functional Requirements for the enhancement of adjudication/calculation engines for Canada Pensions Plan management;

4.3 Arranged and facilitated requirements gathering interviews with stakeholders;

4.4 Worked on requirements for the configuration and setup of Microsoft Azure DevOps for Agile project management and collaboration;

4.5 Mapped data from calculation engines to columns in Database tables and defining data usage for calculations;

4.6 Worked with business and IT teams to understand and document logical and conceptual designs of solution and integration requirements;

4.7 Documented Functional/Solutions Requirements, developing functional decomposition diagrams, creating decision tress/diagrams and producing entity relationship diagrams;

4.8 Held group sessions and review meetings with Business and IT teams to get common understanding of specifications;

4.9 Conducted Gap Analysis and documenting Current State “As Is” requirements and Future State “To be” end-user requirements;

4.10 Developed process flow diagrams, Business Context diagrams, screen mock-ups and presentations for system specifications;

4.11 Collected and documenting configuration requirements and providing detailed guidelines and steps for developers and testers;

4.12 Worked with Testers and Quality Assurance teams and participating in testing activities;

4.13 Used I-Grafx and MS Visio to create effective process and conceptual diagrams to capture clear illustration of solution/integration components;

4.14 Worked with MS Project for the creation of project plans, schedules and dashboards to track project activities and deliverables and maintain project scope;

4.15 Used Microsoft SharePoint in support of project management activities, including tracking activities, information management, document repository, and group collaboration;

4.16 Used Microsoft Azure DevOps/TFS for EDC’s CRM Agile project management and collaboration;

4.17 Led and participated effectively in project management meetings;

4.18 Developed User Acceptance Test (UAT) strategy and Test plan and Test Cases; and

4.19 Collaborated with internal and external SMEs/stakeholders to refine, analyze, prioritize, communicate, validate, and test requirements for changes to business processes, policies and systems.

Documented business processes using Unified Modelling Language (UML) and Business Process Modelling Notation (BPMN)

Project 5

Export Development Canada (EDC)

Senior Business Systems Analyst

April 2018 – August 2019 (16 months)

Project Description:

Assigned to the following transformational/modernization projects, which were carried out in a distributed computing environment: that involved an IM/IT environment consisting of 5,000+ users including employees and customers

Oracle Siebel Customer Relationship Management (CRM) Application Enhancement Project;

Vendor selection process management for new CRM, including working with team members to gather requirements for RFP etc.;

Code of Conduct and Compliance Management Project;

Data Capture and Reporting Project; and

Data-Mart/Data Warehouse Enhancement Project for:

-Enhancement of functionalities in the different software engines used for managing EDC’s Claims adjudication, entitlement calculations and claims payments.

Responsibilities/Tasks Performed:

5.1 Managed several IM/IT projects on behalf of EDC throughout all phases of the project life cycle, including initiation, planning, execution, monitoring and control and closure; this included CRM enhancements, data warehouse project, code of conduct and compliance management project, and data capture and reporting projects;

5.2 This project was carried out in a distributed computing environment, as it required the deployment and distribution of IT systems using Microsoft technologies across multiple branches and offices in different geographical locations;

5.3 Defined project objectives and documented them in the form of roadmaps

5.4 Met with business and IT stakeholders to collect/gather and document business requirements for Current State “As Is” analysis and documenting Future “To be” requirements;

5.5 Arranged and facilitating requirements gathering interviews with stakeholders, including defining stakeholder engagement plans and composing interview questions;

5.6 - Working with business stakeholders to refine requirements, using business knowledge, experience and critical requirements evaluation and validation techniques;

5.7 - Documented Solutions Requirements (SRD), Support and Operations Guidelines (SOG) and User Guide to assist end-users;

5.8 - Collecting and documenting Gap Analysis, configuration requirements and providing detailed guidelines and steps for developers and testers;

5.9 - Used Microsoft Azure DevOps/TFS for EDC’s CRM Agile project management and collaboration;

5.10 - Used MS Visio and other tools to produce Swim lanes for Process Flow, Business Context and Use Case diagrams, screen mock ups, functional decomposition diagrams and decision trees for system enhancements

5.11 - Collected and documenting Deployment Activity Guidelines and steps for configuration deployments;

5.12 - Developed User Acceptance Test (UAT) strategy and Test plan and Test Cases required for the cut-over and deployment of solutions/systems;

5.13 - Worked with Quality Assurance team and conducting User Acceptance Testing exercises for business users of new systems;

5.14 - Facilitated and leading sundry working group sessions for users including training sessions for end users of newly installed systems;

5.15 - Documented Standard Operating Procedures (SOPs) and Guidelines for end users;

5.16 - Producing functional decomposition diagrams, decision trees diagrams for operations readiness requirements and guidelines, which involved identifying resources and managing impact assessment;

5.17 - Used MS Visio to create effective swim lane and process flow diagrams to assure that required processes are captured correctly and completely;

5.18 - Worked with vendor teams during requirements review sessions;

5.19 - Used Microsoft Project to develop, analyze, monitor, and report on work schedules for the project team, which included deliverables, work tasks, and project dependencies/inter-dependencies;

5.20 - Worked with Microsoft Project to develop and customize project dashboards for presentation to senior management;

5.21 - Worked with Support teams to ensure successful deployments of new system configurations; and

Project 6

Bank of Canada

Business Systems Analyst / Project Manager

September 2016 – March 2018 (18 months)

Project Description:

Project Description:

Supported the Cyber Security Program of the Bank, which involved working within the Information Technology Security (ITS) team on Privileged Access Management (PAM) project that involved an IM/IT environment consisting of 5,000+ users, staff and clients on the following projects:

Privileged Access Management (PAM) project under the Bank’s Identity and Access Management (IAM) Program;

Upgrade/Transformation/modernization of Cyber Security System for privileged access and accounts management;

Bank-wide privileged accounts management and certification campaigns;

Service design and operationalization of Cyber Security Guidelines and Standard Operating Procedures (SOPs); and

Working with Organizational Change Management Office (OCM) on transition implementation.

Responsibilities/Tasks Performed:

6.1 Managed multiple IM/IT cyber security projects for the Bank of Canada, which were carried out simultaneously throughout the all phases of project life cycle, including initiation, planning, execution, monitoring and control and closure;

6.2 Collected/Collected and documented Current “As Is” end-user requirements and documented Future State “To be” functional solutions requirements;

Used commercial off the shelf (COTS) tools such as MS Office and ServiceNow for: Requirements definition, Traceability, Functional design, and Testing for the project

6.3 Developed use case diagrams, process flow/swim lane diagrams, business context diagrams, screen mock ups, functional decomposition diagrams and several presentations for the upgrade of the Bank’s Cyber Security Systems for privileged access management;

6.4 Gathered requirements for the configuration and setup of Microsoft Azure DevOps for the Bank’s Cybersecurity Agile project management and collaboration;

6.5 Documented Cyber Security Guidelines, Support and Operations Guide (SOG) and User Guide to assist end-users of new cyber security systems at the Bank of Canada;

6.6 Facilitated and led working group sessions for the development of guidelines to support stakeholders and to ensure that cyber security best practices are incorporated into the design and deployment of asset management systems of the Bank of Canada;

6.7 Worked with Operations and Help Desk teams and provided different levels of support, contacts and communication in times of need;

6.8 Performed environmental scan of asset management systems of the Bank to understand assess and permissions configurations and provided guidelines for introducing new standards and accepted international best practices;

6.9 Reviewed business user profiles, managed campaigns and expectations for the on-boarding of users, devices and accounts to new privileged access management platforms;

6.10 Conducted Gap Analysis to identify opportunities in which Bank of Canada could enhance existing body cyber security guidance and assisted in identifying areas for future enhancements;

6.11 Created forms and checklists for identity and access management compliance, and participating in on-boarding of end users;

6.12 Worked with project teams and arranged consultations to collect information vital for project governance, gating process and for deployment planning and change communication;

6.13 Handled release planning and migration preparations, including defining support roles and training approach;

6.14 Arranged and facilitated requirements gathering interviews with stakeholders, including defining stakeholder engagement plans and composing interview questions;

6.15 Meeting with business stakeholders to refine requirements, using business knowledge, experience and critical requirements evaluation and validation techniques;

6.16 Worked with project teams to identify priority activities, timeline and performance metrics;

6.17 Worked with various change leaders and change agents to have a common understanding of transition and organizational readiness requirements;

6.18 Worked on identifying root causes of systems issues raised by Bank’s auditors in quarterly audit reports;

6.19 Collected, analyzed and provided recommendations for remediation actions on the audit findings. Also working on tracking and control of compliance to prevent re-occurrence of resolved audit issues;

6.20 Supported the documentation of operations readiness requirements, which involves identifying resources and managing impact assessment;

6.21 Used MS Visio to create effective process flow diagrams to assure that required processes are captured correctly and completely;

6.22 Developed User Acceptance Test (UAT) strategy and Test plan required for the cut-over and deployment of upgraded software for privileged access management;

6.23 Worked collaboratively with Stakeholders to refine, analyze, prioritize, communicate, validate, and test requirements for changes to business processes, policies and systems;

6.24 Worked with vendor teams during requirements review sessions;

6.25 Defined project objectives and developed roadmaps;

6.26 Used Microsoft Project to create work schedules for the project team, and analyzed schedules to monitor and report on work progress for multiple projects being carried out simultaneously

6.27 Followed internal standards and processes for information management, leveraging Microsoft SharePoint as tool to support IT projects for document management and collaboration amongst the project team; and

6.28 Assisted in other assigned initiatives towards strengthening Bank of Canada’s cyber security programs.

Environment: Agile Software Development Life Cycle Approach – Using Jira Application

Project 7

Brookfield Renewable Energy Group

Senior Business Analyst

November 2015 – August 2016 (9 months)

Project Description:

Project Description:

Case Management Solution for Brookfield’s Health, Safety, Security and Environment (HSSE); and

Transformation/Modernization of MetricStream’s Case Management COTS Application for Brookfield’s HSSE Incident and Case Management and Regulatory Compliance.

Assigned to and worked on business requirements for the following modules:

Incident and Case Management;

Corrective Action, Preventive Actions (CAPA);

Training Management; and

Government Regulations and Compliance (GRC).

This work involved an IM/IT environment consisting of 5,000+ users, staff and stakeholders

Tasks Performed:

7.1 Planned, prioritized, scheduled and tracked assigned initiatives, with MS Office tools, to meet deadlines, while maintaining a focus on quality

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