Accomplished Strategic RCM executive

Laura S Lang

516-***-**** ************@*****.*** www.linkedin.com/in/laura-lang-61a45219 Syosset, NY

Senior Revenue Cycle Leader RCM Expert Data-Driven Innovator

Accomplished Strategic RCM executive with proven success transforming financial operations into strategic assets that drive sustainable growth and operational excellence across multi-site healthcare organizations. Subject Matter Expert (SME) in revenue cycle workflows, denial prevention, data analytics, and performance improvement. Adept at driving process automation, reducing A/R, and enhancing DSO. Consistently lead high-performing teams to optimize revenue streams, reduce costs, and enhance overall financial performance. Champion of cross-functional collaboration, fostering a culture of continuous improvement. Proficient leading system implementations, integrating clinic operations, and leveraging analytics to uncover actionable insights. Lead teams through transitions, including interim leadership and turnaround roles.

Professional Experience

Medix, CCRM Fertility, Interim Director National Revenue Cycle Management 9/24–4/25

Strategic leadership: orchestrated transformative initiatives that align revenue cycle processes with organizational goals, leveraging data-driven insights to maximize financial outcomes.

Pioneered innovative solutions that streamlined billing processes, improved reimbursement rates, and mitigate revenue leakage, ensuring compliance with evolving regulatory standards.

Reduced A/R > 90 days by 6% and improved DSO from 39 to 32 within 5 months.

Increased Q4 collections by $4.5M YOY - best on record.

Decreased denial rate from 12% to 8% via process automation.

Operational Efficiency: Implemented best practices and automation tools to accelerate workflows, reduce denials, and enhance cash flow across 13 states adhering to state-specific guidelines.

Performance Optimization: Developed KPIs and metrics to monitor revenue cycle performance, driving accountability and transparency across the organization.

Utilize data generating key insights, current maturity and performance, adoption levels and pain points.

Project Management: A/R, Denial Management, DSO, Vendor Management, Bad Debt, and Collections.

Collaborative Partner: enterprise-wide revenue cycle model, integrating clinic operations into a centralized business office along with clinical teams, IT, and stakeholders to achieve financial health.

Proficient: Oracle (Cerner), Xifin, Athena, Epic, BI, Tableau, Excel, Access, Power Point.

Northwell Health Laboratory, Senior Manager Revenue Cycle / 4/01–11/23 Director, RCM / Senior Manager, Patient Account Services / Manager, Billing & Collections

Leader for end-to-end revenue cycle, professional billing cycle, charge capture, coding, claims processing, payment posting and variances, prior authorization, and denial management/prevention.

Reduced AR days by 28% - from 120 to 88 days.

Generated additional $10M in revenue updating fee schedules, focusing on market-competitive pricing.

Oversaw $150M in net receivables, facilitating efficient and compliant revenue cycle processes.

Conducted thorough evaluations of staff, systems, and revenue, identifying opportunities to recoup outstanding billing and ensuring smooth integration into operations.

Effectively managed Clinical Trials financial oversight, from start-up to close-out.

MSO (management services organization): infrastructure, profit generating income leader.

Increased revenue by 10% on 3% charge growth by reducing AR and restructuring pricing.

Championed quality client relationships resulting in a 70% boost in customer satisfaction ratings.

Managed/Increased collections 5% despite reorganization staff reduction.

Revenue Integrity and CDM management leader; accountable for revenue capture.

Aligned Utilization management (UM), Clinical Documentation Improvement (CDI), and Denial Management created stronger financial performance, higher reimbursements and fewer denials.

BI; data visualization and storytelling, interpret complex datasets, predict outcomes, automating decision-making processes, establishing a new paradigm of intelligence.

Analyzed data that empowered teams to detect potential issues through predictive analytics.

Steered rev cycle team to maximize revenue by working collaboratively with each department head, aligning revenue projects with business goals, addressing department needs, and targeting payer issues.

Business strategy: present stakeholders' results; revenue, charges, payments, and industry trends.

Directed and articulated short- and long-term strategic vision.

Delivered leadership with successes, issues, reoccurring challenges, and action plans.

Strong critical thinking skills, proactive, and ability to problem solve independently.

Collaborated with RCM leaders, technical experts, finance, and on-site departments ensuring optimal data integrity preventing claim denials, improving cash collections, and regulatory requirements.

Optimized process opportunities, improving productivity, cost reduction ensuring changes do not have unintended negative impact on quality, patient satisfaction, or employee satisfaction.

Charge capture; converted charges to cash, front/back-end edits, and denied services.

Promoted, motivated, and coached culturally diverse staff and family population.

Staffbuilders TLC, National Billing / Collections Manager 01/99–03/01

National Billing/Collections Manager for Central/Western Regions RCM. Supervised team of 45.

Professional Development

U.S. Health Law Fundamentals, University of Pennsylvania Law School 2025

CRCR 2025

HFMA 2024

Data Analytics by IBM Certification 2024

SQL Syntax Certification 2024

Northwell Health Emerging Leaders Mentorship Development Program (ELDMP) 2021

Cornell University’s College of Engineering 2013

Master Certificate in Systems Design and Project Leadership.

Certificate in Customer-focused Product and Service Design.

Certificate in Product Leadership.

Certified Associate in Project Management (CAPM).

PMI Member 2017

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