Customer Service Leasing Agent
Resume:
Evelysse Figueroa Pinto
Lakeland, FL *****
*******************@*****.***
Authorized to work in the US for any employer
Work Experience
Leasing Agent
PAULS CORP-Dallas, TX
June 2021 to July 2024
finding new tenants for rental properties by showing available units to potential renters, conducting credit and background checks, managing lease applications, collecting rent payments, and providing customer service to current tenants throughout their lease term Leasing Agent
CERTIFIED STAFFING
January 2020 to May 2021
• Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
• Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
• Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties. LEASING AGENT
CERTIFIED STAFFING
January 2020 to May 2021
• Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
• Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
• Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties. Customer Service
AMAZON
January 2019 to December 2020
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems. CUSTOMER SERVICE
AMAZON
2019 to 2020
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems. Customer Service
WALMART
January 2017 to December 2019
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Locate and monitor overdue accounts, using computers and a variety of automated systems. CUSTOMER SERVICE
WALMART
2017 to 2019
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Locate and monitor overdue accounts, using computers and a variety of automated systems. Education
High school diploma or GED
UNIVERSITY CHRISTIAN ACADEMY-Kissimmee, FL
June 2005 to August 2006
12
UNIVERSITY CHRISTIAN ACADEMY-Kissimmee, FL
June 2005 to August 2006
High school diploma or GED
Skills
• Microsoft Powerpoint (3 years)
• Communication skills (7 years)
• Financial services
• Product demos
• Hospitality
• Customer inquiry handling
• Telemarketing
• iOS
• Conflict management
• Workers' compensation
• Administrative Experience
• Project management software
• Accounting software
• Slack
• Financial report writing
• 10 key typing
• CRM software (8 years)
• GPS
• Mobile devices
• Customer service management
• Report preparation
• Smartsheet
• Technical Proficiency
• English (10+ years)
• OneSite
• OneSite Blue Moon (3 years)
• Time management (3 years)
• Microsoft Outlook (5 years)
• Productivity software
• Sales (5 years)
• Telehealth therapy
• Product marketing
• Customer support
• Balance sheet reconciliation
• Teaching
• Google Docs
• WordPress
• Account reconciliation
• Leadership
• Management (5 years)
• Quality control
• Filing
• Computer skills (5 years)
• Maintenance
• Writing skills
• Non-technical user support
• Account management (5 years)
• Project management
• Medical office experience
• Customer service
• Accounting
• Windows
• Canva
• Visio
• Spanish (10+ years)
• Travel planning
• Mac OS
• Interviewing
• Microsoft Word (4 years)
• Typing (6 years)
• Social media management
• Buffer
• Attention to detail
• HIPAA
• Customer communication
• Adobe Acrobat
• Microsoft Access
• Appointment scheduling
• Order tracking
• Property Leasing
• Analysis skills
• Training & development
• Branding
• Negotiation
• Client communication management
• Workers' compensation law
• Management (5 years)
• Door-to-door
• Organizational Skills (3 years)
• Front Desk
• Computer operation
• Staff training
• Microsoft Excel (3 years)
• Marketing
• Insurance sales (7 years)
• Telehealth experience
• Property Management
• Bilingual (10+ years)
Languages
• Multilingual
• Spanish
• Bilingual
• English
Certifications and Licenses
Driver's License
Speech Language Pathology License
Enrolled Agent
Property & Casualty License
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