Customer Service Level
Resume:
Brooklyn, NY
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ZARIAH SPENCER
A highly reliable employee with over 5 years of customer service and sales experience. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high level customer satisfaction by smoothly resolving customer requests, needs and problems. Able to thrive in a fast paced and unpredictable work environment as an individual or part of a team.
EXPERIENCE
Snipes, 2135 Ralph Ave -Sales Associate
May 2024 - Current
● Develop and maintain relationships with customers through a friendly attitude and great customer service.
● Providing excellent customer service in finding sneakers to their liking, shoe sizing and comfortability.
● Answering the phone in a friendly manner securing customer questions and concerns.
● Meeting company standards for appearance, performance and personal grooming.
Odity, 73 Spring Street— Brand Ambassador
April 2023 - July 2023
● Responding promptly to customer inquiries and acknowledging and resolving customer complaints.
● Communicating with customers through various channels.
● Maintained a positive, empathetic, and professional attitude toward customers at all times.
Walgreens, 4915 Flatlands Avenue— Retail Associate SEPTEMBER 2022 - JUNE 2023
● Greeted customers in a friendly and welcoming manner, assisted with locating items and facilitated purchases and enrollment in reward programs.
● Conducted all register transactions efficiently and professionally, checked pricing, scanned items, and applied discounts to ring up customers.
● Organized merchandise racks and displays to create visually appealing environments that enhanced the shopping experience.
● Communicated effectively with customers to provide assistance, answer questions, and address concerns in a courteous and professional manner.
● Ensured accurate pricing and scanning of items to minimize errors and ensure customer satisfaction.
European Wax Center, 956 Kings Highway— Guest Service Associate MAY 2022 - SEPTEMBER 2022
● Greeted visitors and answered phone calls in a friendly and professional manner, provided assistance and directed calls to appropriate individuals or departments.
● Managed schedules and appointments, maintained office supplies and provided information, answered questions, and conveyed messages in a clear and concise manner.
● Represented the company in a positive and professional manner, adhered to company policies and procedures, and maintained confidentiality of sensitive information.
EDUCATION
Edward R Murrow High School, 1800 Ave L— High School Diploma SEPTEMBER 2016 - JANUARY 2020
Borough of Manhattan Community College, 199 Chambers Street - Associates of Science
AUGUST 2020 - JANUARY 2023
SKILLS
PROFESSIONALISM, ATTENTION TO DETAIL, MULTITASKING, COMMUNICATION, ORGANIZATION, SALES, EVENT PLANNING
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