Customer Service, Management

Kristan Humphreys

Forest Hill, MD 410-***-**** ****************@******.***

Professional Summary

Dedicated and versatile professional with over 30 years of customer service experience across healthcare, financial services, and business management. Skilled in leading teams, building strong client relationships, and managing high-pressure operations with accuracy and professionalism. Experienced in healthcare administration, HIPAA compliance, and medical terminology, with proven success in call handling, problem resolution, and adapting to diverse customer needs. Core Competencies

• Inbound & Outbound Call Management

• Active Listening & Communication

• Customer Service & Client Relations

• Team Leadership & Staff Training

• Multitasking & Time Management

• Problem Resolution & Adaptability

• Healthcare Administration & HIPAA Compliance

• Medical Documentation & Terminology

• Microsoft Office Suite (Word, Excel, Outlook)

Professional Experience

Customer Service Representative CD Laboratories / Zimmer Biomet 2023–Present

• Manage high-volume inbound and outbound calls with patients and providers for orthopedic laboratory testing.

• Verify insurance, process documentation, and ensure HIPAA compliance in all communications.

• Coordinate scheduling, handle time-sensitive medical authorizations, and deliver accurate results to providers.

• Provide empathetic support while resolving issues quickly and efficiently. Co-Owner Humphreys Autos, LLC 2018–2020

• Directed daily business operations including sales, customer service, compliance, and billing.

• Managed vendor relations, financial records, and client interactions in a fast-paced environment.

• Delivered strong customer service and adapted to diverse client personalities. Co-Owner / Realtor / Administrative Assistant The Humphreys Team Real Estate Specialists, Inc. 1999–2020

• Oversaw real estate transactions, coordinating with clients, lenders, inspectors, and title companies.

• Maintained property records, contracts, and compliance for 15+ rental units.

• Provided high-touch customer service and handled confidential client documents. Branch Manager & Teller Fairmont Federal Credit Union 1994–1998

• Supervised branch staff and managed daily financial operations.

• Delivered quality customer service in a high-volume banking environment. Manager Mr. Cash 1998–1999

• Directed staff, ensured compliance, and managed customer financial transactions.

• Trained employees and handled escalated customer service issues. Education & Credentials

• Bachelor of Science – Fairmont State University

• HIPAA Certified Knowledge of Medical Terminology

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