Customer Service Data Entry

CHESSA CLEVELAND

727-***-**** ********@*****.*** Ruskin, FL

CUSTOMER SERVICE/DATA ENTRY SPECIALIST

Highly motivated and versatile professional seeking a challenging position to utilize my experience in hospitality and administrative support. Dedicated to providing exceptional customer service and contributing to the success of the organization.

CUSTOMER SERVICE EXPERTISE

• Attention to Detail

• Conflict Resolution

• Computer Knowledge

• Microsoft Word, Excel and Outlook

• Manage Customer Feedback

• Data Entry

• Invoice Creation via Google Docs

• Multitasking

CAREER BACKGROUND

Hospitality 2010 – Present

Southwind Hospitality, Tampa/St. Petersburg, FL

Hotel Management Company

Front Desk Manager

• Team Management- staff communication, coordination and mentoring

• Monitor front desk performance metrics e.g., rates, guest satisfaction scores

• Collaborate with revenue management and sales teams Front Desk Agent

• Guest check-in and check-out

• Concierge services

• Upselling and promotions

• Night audit

Housekeeper

• Room cleaning

• Guest interaction

• Room inspections

• Restocking and inventory management

Executive Assistant 2020- 2022

A&S Services LLC, St. Petersburg, FL

Construction Company

• Conduct research for cost and number of items available for construction supplies

• Monitor and follow-up on pending tasks, deadlines and commitments

• Input data and maintain databases and spreedsheets

• Generate invoices

• Assist in project management tasks, resources and coordinate timelines Server 2017- 2019

Winghouse, Palm Harbor, FL

• Customer service

• Stay up to date with menu items, including ingredients and preparation methods

• Upsell customers on specials, add-ons and merchandise

• Train new hires

*Reference upon request

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