Front Desk Customer Service
Resume:
Victoria Rivera
Personable and organized front desk professional with a strong
background in customer service, administrative support, and multi-line phone systems. Skilled at greeting guests, scheduling meetings appointments, handling inquiries, and maintaining a professional and welcoming reception area. Reliable team player with excellent communication and multitasking abilities. 326 Glenwood Way
Stockbridge, GA
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PROFESSIONAL EXPERIENCE
Big Lots — Customers Service Associate
Stockbridge, GA
May 2023 - Jan 2024
• Greeted customers and provided assistance with inquiries and product information.
• Answered high-volume incoming calls and directed them to the appropriate departments.
• Handled POS transactions and balanced cash register at shift close.
• Assisted in order placement and resolved customer issues promptly and professionally.
• Maintained front -end cleanliness and organized promotional materials.
Pilot Travel Center — Front Line Associate
Gaston, SC
Aug 2019 - Jul 2021
• Provided frontline service to guests, greeting them and managing inquiries.
• Operated POS system to handle cash, card, and check payments.
• Managed cleanliness and appearance of the front lobby and service areas.
• Assisted with administrative tasks and coordinated customer requests efficiently.
• Handled phone calls and resolved service-related issues with professionalism.
EDUCATION
Westwood High School
Blythewood, SC — High School Diploma
Aug 2015 - May 2019
SKILLS
• Front Desk Reception &
Greeting
• Multi-line Phone Systems
• Appointment Scheduling
• Customer Service & Conflict
Resolution
• Data Entry & Record
Management
• POS & Payment Processing
• Office Supply Management
• Time Management
• Verbal & Written
Communication
AWARDS
Cate Program Completer - FireFighter
LANGUAGE
English
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