Data Entry, Customer Service, payroll

Kharina Chapron

Columbia, MD • **********@******.** • 301-***-****

Professional Summary

Highly accurate Administrative and Data Entry Specialist with 7+ years of experience managing payroll data, office operations, and high-volume information processing. Proven ability to handle 10,000+ records monthly with 99% accuracy while supporting customer and staff needs in fast-paced environments. Skilled in Microsoft Office, payroll systems, and database management. Recognized for reducing processing errors, streamlining workflows, and delivering responsive customer service alongside dependable administrative support. Core Skills

• Data Entry & Accuracy: High-Volume Data Entry (12,000+ keystrokes/hr 75 WPM), Records & Database Management, Payroll Processing, Document Accuracy & Compliance

• Office & Business Tools: Microsoft Office Suite (Excel – PivotTables, VLOOKUP; Word; Outlook; PowerPoint), CRM Systems, Reporting & Analytics

• Customer Service & Client Relations: Customer Communication, Client Relationship Management, Conflict Resolution, Retention Strategies, Onboarding & Training

• Project & Time Management: Scheduling, Workflow Optimization, Task Prioritization, Multi-Account Coordination, Deadline-Driven Execution

• Business Growth & Strategy: Strategic Planning, KPI Tracking, Data-Driven Recommendations, Contract Negotiation, Cross- Selling & Upselling

Professional Experience

Office & Project Manager Precise Auto and Body – Columbia, MD 03/2023 – Present

• Processed and tracked 500+ invoices, estimates, and repair records monthly with 99% accuracy.

• Maintained filing systems (digital/paper), reducing retrieval time by 20%.

• Streamlined scheduling and job tracking, cutting project delays by 15%.

• Entered insurance claims and customer records, ensuring compliance.

• Prepared weekly cost and progress reports to support management decisions.

Administrative Support / Data Entry Specialist (Contract) Northrop Grumman – Baltimore, MD 02/2020 – 02/2023

• Entered and updated 1,200+ records weekly across multiple databases.

• Built and maintained advanced Excel reports, ensuring 100% accuracy.

• Reduced data-entry errors by 18% through verification processes.

• Supported scheduling, compliance documentation, and audit readiness.

Administrative Assistant Maxim Healthcare/Staffing – Columbia, MD 04/2018 – 02/2020

• Entered employee and client info into HR/payroll systems with confidentiality.

• Processed 200+ onboarding documents monthly.

• Coordinated meetings, schedules, and office correspondence.

• Assisted in creating presentations/training materials for 50+ staff.

• Handled 50+ calls and emails daily with professionalism. Payroll Data Entry Clerk Maxim Healthcare/Staffing – Columbia, MD 03/2017 – 04/2018

• Processed payroll for 600+ employees weekly with zero compliance errors.

• Audited and reconciled payroll, reducing discrepancies by 10%.

• Delivered accurate payroll reports for management decisions.

• Resolved payroll inquiries within 24 hours, improving staff satisfaction.

Office Administrator ABY Driving School – Laurel, MD 11/2013

– 03/2017

• Entered DMV-related student records with 100% compliance.

• Scheduled and registered 150+ active students.

• Managed bookkeeping, receipts, and quarterly tax prep.

• Improved client satisfaction through responsive communication. Education & Certifications

Hammond High School – Diploma Columbia, MD – 05/2010

• Certifications:

• Microsoft Excel Specialist (2025)

• Data Entry Fundamentals (Coursera, 2025)

• Office Administration & Customer Service (LinkedIn Learning, 2025)

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