Customer Service Front Desk

Dorothy Woods

Highland Mills, NY ***** **************@*****.*** 845-***-****

Professional Summary

Highly motivated and adaptable remote professional with extensive experience in customer service, virtual support, billing, and administrative operations. Known for exceptional communication skills, attention to detail, and the ability to thrive in fast-paced, virtual environments. Goal-oriented, self-directed, and ready to bring value to any team. A fast learner and multitasker with a passion for efficiency and excellence.

Skills

• Customer Service & Virtual Support

• Data Entry & Billing

• Zoom, Google Workspace, Microsoft Office

• Scheduling & Calendar Management

• Social Media Post Creation

• Email & Chat Communication

• Time Management & Organization

• Tech-Savvy & Problem Solving

Professional Experience

Front Desk Administrator — Northeastern Braces (2018 – 2021)

Delivered outstanding administrative and customer support services in a busy dental office. Handled patient inquiries, managed billing and insurance claims, and coordinated appointments with efficiency and professionalism.

• Managed high-volume phone and virtual inquiries using Zoom and email

• Processed billing and insurance with accuracy and speed

• Maintained schedules and followed up with patients for appointments

• Delivered friendly, informative service to patients both in-person and remotely

Front Desk Coordinator — Smile Zone (2012 – 2017)

Supported daily operations of a family-focused dental practice. Built strong rapport with patients while ensuring smooth administrative workflows.

• Scheduled appointments and managed front desk operations

• Entered data accurately and maintained patient records

• Provided excellent service to patients and resolved issues quickly

• Assisted with billing and maintained confidentiality standards

Additional Experience

As a dedicated stay-at-home mom of seven, I’ve mastered multitasking, organization, and time management at a high level. I’ve also begun exploring online income opportunities through social media content creation and page management. I’m tech-comfortable, resourceful, and eager to bring my skills into a professional remote setting.

Education

High School Diploma – New York

Additional training and self-study in virtual tools, customer service, and remote work best practices.

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