Customer Service Business Development

Stephani Kempfert

Houston, TX *****

******************@*****.***

+1-346-***-****

Professional Summary

Detail-oriented and entrepreneurial small business owner with 7 years of experience in remote work settings. Proven track record in developing and implementing effective marketing strategies, managing teams, and driving sales growth. Skilled in financial management, customer service, and process improvement. Possesses a strong understanding of business development, hospitality, and restaurant management. Currently pursuing a Bachelor's degree in Entrepreneurship. Authorized to work in the US for any employer

Work Experience

Non-Profit Founder

Unique Beginnings Inc-Houston, TX

October 2023 to Present

• Directed and oversaw all aspects of organizational operations, including strategic planning, budgeting, fundraising, and program development

• Oversaw the creation of marketing materials to promote programs and initiatives to external audiences

• Served as the primary spokesperson for the organization at public events, conferences, media interviews, and other engagements

• Provided leadership in developing long-term goals and objectives for sustainable growth and impact Small Business Owner

Exquisite Spaces by Stephani-Houston, TX

January 2017 to Present

• Successfully launched and operated a small business, overseeing all aspects of daily operations

• Developed and implemented effective marketing strategies to drive customer acquisition and increase sales

• Managed a team of employees, providing leadership, training, and guidance to ensure high productivity levels

• Maintained accurate financial records, including budgeting, forecasting, and expense tracking

• Negotiated contracts with vendors to secure favorable pricing terms and maintain cost efficiency

• Established strong relationships with suppliers to ensure timely delivery of goods while maintaining quality standards

• Analyzed market trends and competitor activities to identify opportunities for business growth

• Ensured compliance with legal requirements such as licensing regulations, health codes, and labor laws

• Conducted regular performance evaluations for employees, identifying areas for improvement and implementing training programs accordingly

• Managed cash flow effectively through strategic financial planning

• Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates and average transaction value

• Implemented cost-saving measures without compromising product quality or customer satisfaction

• Led efforts in creating a positive work culture focused on teamwork, open communication, and employee engagement

• Developed partnerships with local businesses for collaborative marketing initiatives

• Implemented customer feedback system to gather insights and improve overall service quality

• Managed vendor relationships, including contract negotiation and performance evaluation

• Developed and executed a comprehensive business plan that aligned with long-term goals and objectives

• Conducted market research to identify target audience preferences, trends, and demands

• Utilized project management skills to successfully launch new products or services on schedule

• Maintained high levels of customer satisfaction by promptly addressing inquiries, concerns, and complaints

• Analyzed financial statements to assess business performance and make data-driven decisions for improvement

• Developed strategic partnerships with suppliers to negotiate favorable pricing terms and secure reliable product availability

• Identified opportunities for diversification or expansion into new markets based on market analysis findings

• Streamlined operational processes to improve efficiency while reducing costs

• Implemented employee training programs focused on enhancing product knowledge, sales techniques, and customer service skills

Executive Assistant/Project Manager

ARCC SERVICES LLC-Houston, TX

August 2018 to September 2023

• Assisted project manager in the planning, coordination, and execution of multiple projects simultaneously

• Managed project documentation including contracts, change orders, and progress reports

• Supported the development and maintenance of project schedules using project management software

• Collaborated with stakeholders to define project scope, objectives, deliverables, and success criteria

• Conducted research and analysis to support decision-making processes for various aspects of the projects

• Facilitated communication between team members by organizing meetings, distributing agendas, taking minutes, and following up on action items

• Maintained effective relationships with vendors and suppliers to ensure timely delivery of materials or services required for the projects

• Led a team of 27 contractors during the construction phase of a major infrastructure project

• Created detailed work breakdown structures (WBS) for complex projects ensuring clear task assignments

• Assisted in the development of project proposals, including cost estimates, timelines, and resource requirements

• Coordinated with external consultants and contractors to ensure compliance with project specifications and regulations

• Managed multiple projects simultaneously with budgets ranging from $15000 to $3.5 million

• Achieved an overall cost savings of 30% through effective resource allocation strategies

• Served as the primary point of contact for all project-related inquiries or issues Manager

IHOP-Houston, TX

April 2014 to November 2016

• Managed daily operations, including scheduling, inventory management, and customer service

• Achieved 18% increase in sales through effective staff training and motivation

• Maintained high standards of quality control to ensure customer satisfaction

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction Private Home Hospice Aid

Harris Home Health Systems-Houston, TX

February 2009 to November 2013

• Provided compassionate and personalized care to terminally ill patients in their homes, ensuring their comfort and dignity

• Administered medications as prescribed by healthcare professionals and monitored patients for any adverse reactions or side effects

• Collaborated with interdisciplinary teams including nurses, social workers, and chaplains to develop comprehensive care plans for patients

• Supported patients' emotional well-being by actively listening, providing companionship, and engaging in meaningful conversations

• Documented patient observations accurately in medical records to facilitate effective communication among the healthcare team

• Managed medical equipment such as oxygen tanks or mobility aids to meet the specific needs of each patient

• Responded promptly to emergencies or changes in patient conditions, alerting appropriate healthcare professionals when necessary

• Maintained accurate records of services provided, including daily activities, vital signs, medication administration, and changes in condition

Retail Store Manager

Kmart-Galveston, TX

March 2005 to December 2005

• Managed daily operations, including scheduling, inventory management, and customer service

• Maintained high standards of quality control to ensure customer satisfaction

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction Bartender/Manager

Dimitri's Cabaret-Texas City, TX

February 2004 to August 2005

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Efficiently handled cash transactions and accurately processed payments using POS system

• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

• Implemented upselling strategies resulting in an increase in average check size by 25% Server

IHOP-Hays, KS

July 2002 to December 2003

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner

• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections

• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables

• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service

• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures

• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times

• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc

• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service

Telephone Sales Representative

Alorica/Telecom-Victoria, KS

January 2000 to July 2002

• Utilized persuasive communication skills to effectively promote products and services over the phone

• Demonstrated exceptional product knowledge to address customer inquiries and provide accurate information

• Consistently ranked among top performers in sales conversion rates within the team

• Developed and executed successful cold calling strategies to generate new leads and expand customer base

• Effectively managed a large volume of outbound calls on a daily basis while maintaining quality standards

• Provided excellent customer service by promptly resolving issues, answering questions, and addressing concerns

• Maintained detailed records of all interactions with customers, ensuring accuracy and completeness of information

Small Business Owner/Operator

Education

Entrepreneurship (Associate's degree)

Purdue global

Present

Trade school

Some college

High school diploma or GED

Skills

• Hospitality

• Continuous improvement

• Data collection

• Older adults

• Event-based outreach

• Work ethic

• Travel planning

• HubSpot

• Office experience

• Data analysis skills

• Analytics

• Restaurant experience

• Proofreading

• Computer literacy

• Adobe Photoshop

• Agile

• Restaurant management

• Event marketing

• Graphic design

• Clear verbal communication

• Caregiving

• Organizational skills (10+ years)

• Salesforce

• Commercial cleaning

• Data entry (8 years)

• Janitorial experience

• Analysis skills

• Email marketing

• Proactiveness

• Retail buying

• Inside sales

• Product Launch Planning

• Cold calling

• DocuSign

• Contract management

• Grammar Experience

• Math

• Social media content

• Prospecting

• Microsoft Outlook Calendar

• Curriculum development

• Financial concepts

• Facebook Advertising

• Executive administrative support

• IT support

• POS

• Call center

• Computer operation

• Retail sales

• Marketing automation

• Microsoft Access

• Client services

• Customer retention

• Sales strategy

• Territory sales

• Operations management

• Office management

• Social media management

• Growing experience

• Supply chain

• Technical Proficiency

• Contracts

• Identifying new business opportunities

• Increased revenue

• Process improvement

• Attention to detail

• Statistics

• Quality control

• Field sales

• Negotiation (6 years)

• Direct sales

• Search engines

• Business intelligence (10+ years)

• Calendar management

• Instructional design

• Tax experience

• Lead generation

• Typing

• High-end sales

• Advertising sales

• Databases

• Windows

• Managerial strategic planning

• Team leadership

• B2B marketing

• Property management

• Presentation skills

• Financial goal setting advisory services

• Typography

• Care plans

• Financial acumen

• Project management software

• Process optimization

• Nonprofit management

• Spirits experience

• Microsoft PowerPoint

• Consumer goods category management

• Zendesk

• Community engagement (4 years)

• Phone etiquette

• Training & development

• Sales contract management

• Assistive technologies

• Writing skills

• Keyword research

• Asset management

• Recruiting

• Color management

• Adobe InDesign

• Microsoft Word

• Content creation

• Customer service (10+ years)

• Editing

• Marketing (8 years)

• Small business experience

• Intellectual disabilities support

• Basecamp

• Mailchimp

• Shopify

• Microsoft Outlook

• Communication skills (10+ years)

• Talent acquisition

• Research & development

• Data structures

• Interviewing

• Journalism

• Fundraising

• Administrative experience

• Childcare

• Beer sales

• Clerical experience

• iOS

• Cleaning

• Order entry

• Floor care

• Usability

• Supervising experience

• Microsoft Project

• Layout design

• Relationship management

• Problem solving

• Data analytics

• Data management

• Sales management

• Software troubleshooting (1 year)

• B2B

• CRM systems

• Sales team management

• YouTube

• VPN

• SharePoint

• Accounts receivable (8 years)

• Handling customer inquiries

• Manufacturing

• Product management (8 years)

• Retail management

• Customer relationship management

• AI

• Business development

• Management

• Canva

• Information management

• Business consulting

• Project coordination

• Machine learning

• Research

• Nannying

• Safety plans

• E-commerce

• Employee relations

• Intake

• Adobe Creative Suite

• Public relations

• Google Analytics

• English (10+ years)

• Business management

• Filing

• Microsoft Excel

• SEO tools

• Teamwork

• API integrations

• Medical terminology

• Horticulture

• Project management

• Analytical thinking

• Financial analysis

• QuickBooks

• Wine sales

• SaaS

• Adobe Illustrator

• Sales (10+ years)

• Help desk

• Community outreach

• Case management

• Managed case managers

• Written communication

• Accounting

• Inventory control

• Copywriting

• Custodial experience

• B2B sales

• HTML

• Career counseling

• DevOps

• Product development

• Mentoring

• Professional networking

• Purchasing

• Team management

• Sales support

• Appointment scheduling

• Revenue growth

• Logistics

• Live chat

• Microsoft Office

• Operating systems

• Quicken

• Conflict management

• Financial services

• Technical writing

• Adobe Acrobat (10+ years)

• Profit & loss (10+ years)

• Customer support (10+ years)

• Personal assistant experience

• Professional development support

• Strategic management (8 years)

• Outside sales

• Territory management

• Digital marketing

• SEO

• Leadership

• Strategic planning

• Benefits administration

• Google Ads

• Technology sales

• Succession planning

• Google Docs

• Word processing

• CRM software

• Child protective services

• Time management

• Website maintenance

• Account management

• Budgeting

• Practicing in a business operations role

• Computer skills (10+ years)

• Financial software

• Wealth management

• Warm calling

• Packaging

• WordPress

• Cash register

• Events management

• General management

• Antivirus software

Certifications and Licenses

Entrepreneurship certification

Present

ECBA

Present

Fundraising Essentials Certification

January 2025 to Present

Business Analysis

December 2024 to Present

Driver's License

Food Handler Certification

First Aid Certification

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