Customer Service Home Health
Resume:
Ashlee Quevedo
Lubbock, TX *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Calvert Home Health and Hospice-Lubbock, TX
September 2021 to September 2023
I have a pure heart for elderly and children that's what make life worth living! I. Good at my job I love that I'm skilled in all aspects that you ask or expect of me! Sever/mod/crew chief
Ihop-Lubbock, TX
February 2008 to December 2017
• Oversaw daily operations of a high-volume restaurant, ensuring smooth and efficient service
• Managed a team of XX front-of-house staff, providing training, coaching, and performance evaluations
• Implemented new customer service protocols resulting in an increase in customer satisfaction ratings by XX%
• Created and executed marketing strategies to attract new customers and increase repeat business
• Collaborated with the kitchen staff to develop seasonal menus that showcased local ingredients and met customer preferences
• Maintained inventory levels by conducting regular audits, minimizing waste while ensuring adequate supply for daily operations
• Demonstrated exceptional problem-solving skills by resolving guest complaints promptly and effectively, resulting in XX% decrease in negative online reviews
• Implemented cost-saving measures such as negotiating contracts with suppliers to reduce food costs by XX%
• Instituted comprehensive training programs for FOH staff on menu knowledge, wine pairings, and service standards resulting in improved overall dining experience for guests
• Scheduled shifts efficiently based on forecasted business volume while maintaining labor cost within budgetary guidelines
• Cultivated a positive work environment through effective leadership techniques including team-building activities and recognition programs resulting in increased employee morale
• Increased sales revenue by XX% through upselling techniques implemented across the FOH team
• Closely monitored compliance with health and safety regulations, ensuring a safe dining environment for both staff and guests
• Collaborated with the HR department to recruit, interview, and onboard new FOH staff members
• Developed and implemented training manuals for FOH staff covering service standards, POS system usage, and customer engagement techniques
• Managed payroll processing for FOH team while adhering to labor laws and company policies
• Conducted regular meetings with FOH staff to communicate updates on menu changes, specials, promotions, and upcoming events
• Maintained accurate financial records by overseeing cash handling procedures including daily reconciliations and deposits
Education
Cna (12)
Schoox-Calvert, TX
February 2020 to September 2023
Skills
• Hospice Care
• Customer service
• Meal Preparation
• Vital signs
• Hoyer Lift
• Medical terminology
• HIPAA
• Laboratory experience
• Food Preparation
• Medication Administration
• Working with geriatric patients
• Alzheimer's Care
• Home Care
• Cleaning Experience
• EMR Systems
• EMR systems
• Memory Care
• Geriatrics
• Epic
• Supervising experience
• Restaurant experience
• Caregiving
• Senior Care
• Dementia Care
• Laboratory Experience
• Vital Signs
• Patient Care
• Experience with individuals with cognitive disabilities
• Patient monitoring
Languages
• English
Certifications and Licenses
CPR Certification
Present
CNA
September 2021 to Present
BLS Certification
BLS Certification
2023 to 2025
American heart association
Certified Medical Assistant
Driver's License
Additional Information
I also worked in restaurant business for 10+ years I have crew chief Management and server skills on a front and back of the house from grills to walk into dry storage all the way to the front with hosting even washing dishes I got the knowledge for passing inspections with anything 90 and up I'm confident I'm a team leader team player and still can run a great atmosphere sales and numbers are important as well
Contact this candidate