Customer Service Client Relations

MELISSA MAISONET-ROSADO

PATERSON, NJ ***** 973-***-**** *******@*****.***

WWW: BOLD PROFILE

SKILLS

Attention to detail

Customer service/Client relations

Works Well Under Pressure

Multitasking and organization

Verbal and written communication

Keyboarding skills

Organization skills

Appointment scheduling

Scheduling appointments

Greeting and seating clients

File management

Document preparation

Mail distribution

Phone etiquette/Multi-line phone system operation

Filing experience

Confidentiality

Recordkeeping

Office administration

Typing speed

PROFESSIONAL SUMMARY

To obtain a position which will enable me to utilize my education as well as to enhance my experience and skills

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

WORK HISTORY

MARCH 2001-JANUARY 2024

Judiciary Secretary 3 State of New Jersey Paterson, New Jersey

Responsible for updating and creating new files for the Judge and staff on a daily basis.

Answered phone calls and represented the Passaic County Courthouse in a professional and business-like manner.

Handled all word processing and typing.

Developed the ability to work in a fast-paced atmosphere.

Organized case files, improving retrieval efficiency for ongoing cases

Prepared and maintained legal documents, ensuring compliance with court standards such as motions, plea agreements, bail imposed, trial paperwork.

Answered multi-line phone system and enthusiastically greeted callers, about 40 a day, depending on the day.

Trained over 20 court clerks and trained about 10 judge's secretaries to prepare legal documents and uploading important paperwork.

Attended court on a daily basis handling at least 30 to 40 cases a day.

Covered many trials (Criminal Division), approximately about 3 to 4 cases a month.

Data entry and filing.

Judiciary Secretary for the Honorable Randolph M. Subryan, J.S.C. (2004 - 2008)

Scheduled appointments and conducted follow-up calls to clients.

Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Entered data into system and updated customer contacts with information to keep records current.

Provided clerical support to company employees by copying, faxing, and filing documents.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Volunteered to help with special projects of varying degrees of complexity.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Assisted coworkers and staff members with special tasks on daily basis.

Maintained accurate records and documentation to support efficient workflow and compliance with state regulations.

EDUCATION

AUGUST 1997

High School diploma: English

John F. Kennedy High School, Paterson, New Jersey

REFERENCES

Vanessa, Rouillon, Supervisor, 973-***-****

Gina, Cruz, Supervisor, 973-***-****

Teresa, Reitmeyer, Supervisor, 973-***-****

QUALIFICATIONS

Some of my most valuable attributes include my bilingual communication skills (Spanish/English), experience working with people, working efficiently and productively under pressure. I am also familiar with the judiciary court system having current work proficiency in that area. I handled all word processing and typing. Effectively developed telephone communication skills.

LANGUAGES

Spanish

Full Professional

English

Native or Bilingual

#HRJ#85613ab0-2824-4453-b0b6-3927f73328c3#

Contact this candidate