Administrative Assistant Customer Service
Resume:
Farah Ransom
Waldorf, MD *****
***********@*****.***
To gain employment within a fast-paced environment with the ability to enforce my skill-set of strong customer service relations. Working within a strong prosperous company that will allow the opportunity for growth and advancement.
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
GREATER BADEN MEDICAL SERVICES-Brandywine, MD
July 2023 to Present
• Patient check in/check out of Medical Dept, Dental dept, Pediatric dept
• Patient demographics input/ verification
• Verifying insurances/Billing payments.
• Implementing sliding scale for non-insured.
• Order supplies.
• Cleanliness of lobby areas.
• Collection/counting of daily sheet and money.
• Back up for locking up the money bags.
• Processing mail/ distribution to mail room daily. Administrative Assistant
Sibley Memorial Hospital-Washington, DC
January 2022 to September 2022
Administrative Assistant to Radiation Oncology Director
• Answer phones/Verify patient appointments
• Order patient medical records.
• Maintain covid forms and screening for patient/visitors.
• Schedule appointments.
• Check in patients upon arrival.
• Parking pass maintenance.
• Assist staff with any and all needs.
• Keep patients smiling through their tough time.
• Maintain cleanliness of clinic.
• Order supplies.
• Print, copy fax and scan generated files for patients.
• Open and closing of clinic.
Medical Secretary
MedStar Southern Maryland Hospital Center-Clinton, MD January 2002 to October 2021
20735
• Handles all word processing and typing with a speed of 50 WPM. With accuracy.
• Entered data for reports, production items, meeting minutes.
• Maintains storage areas, files and keeps nursing station in an organized manner.
• Files-printer generated documents in a timely fashion.
• Helps to coordinate with charge nurse on patient admissions and transfers.
• Preceptor for new secretaries.
• Great attention to detail.
• Facilitates rapid turnover of rooms and maintains an accurate census for the unit.
• Answer phones.
• Bed management for entire hospital.
• Assists the head nurse and/or nursing supervisor when needed.
• Constant communication with manager, Nurses, Physicians and staff whenever needed.
• Inputs patient demographic information and assures accuracy.
• Reviews all employees time and attendance records to assure compliance.
• Helps to assure compliance for employees with CPR, physicals, licensing, stroke CEU's. Medical Records Clerk April 2011 to April 2013
• Analyzing and abstracting charts.
• Filed medical record within numerical order.
• Pulled medical records requested by physicians.
• Located medical records for physicians.
• Input missing files within medical records for completion.
• Flagged pertinent information for signature requests.
• Some coding of ER charts of the facility. (ICD-9)
• Scanning of files into the system.
Customer Service Representative
University of Maryland Charles Regional Medical-La Plata, MD July 2019 to April 2021
• Checking in patients
• Triage check in desk
• Input patient demographics
• Works with Epic System
• Insurance verification
• Familiar with Kaiser patient verification
• Assists Customer Service related Issues
• Same Day Surgery check in: PT/OT/SP, Infusion, Diabetes, Radiology, Surgical, Cardiac Rehab, Lab
• Payment processing/ Co-pays
TeleCaring Specialist
Capital Caring Hospice-Falls Church, VA
September 2014 to March 2017
• Make 150+ outbound calls per day.
• Answer inbound calls throughout day.
• Input patient information on the I-drive. (excel workbook)
• Initiate new patients into the Tele Caring calls.
• Assist Triage Center, and Referrals Center with overflow calls and/or complaints.
• Inputting patient information as needed into the Demographics.
• Confer with nurses on patient escalations.
• Dedication for providing customer service excellence.
• Make calls to prospective patients and encourage them to receive Tele caring services.
• Encourage patients during telecasting calls.
Medical Records Clerk
MedStar Southern Maryland Hospital Center-Clinton, MD April 2011 to April 2013
20735
• Analyzing and abstracting charts.
• Filed medical record within numerical order.
• Pulled medical records requested by physicians.
• Located medical records for physicians.
• Input missing files within medical records for completion.
• Flagged pertinent information for signature requests.
• Some coding of ER charts of the facility. (ICD-9)
• Scanning of files into the system.
Skills
• TELEPHONE (10+ years)
• TYPING (10+ years)
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (2 years)
• Administrative Assistant (10+ years)
• Outlook (6 years)
• Clerical (10+ years)
• Excel
• Microsoft Word
• Medical Office Experience
• Medical Records
• Medical Terminology
• Data Entry
• Microsoft Office
• Organizational Skills
• Powerpoint
• Scheduling
• Time Management
• McKesson
• Epic
• EMR Systems Skills
• Excellent Organizational skills.
• Strong Customer Relations/ Customer Service.
• Computer proficiency.
• Data Entry Accuracy.
• Bed Management for entire hospital.
• Telephone Answering, 10-Line System.
• Word processing and typing.(40
• WPM)
• 10-Key calculator.
• Staff Schedules.
• Payroll codes.
• Hospital Audits(pain management Q 4 hours/re-assessmentsQ 1 hour, Admission database within 24 hours, Patient education, Co-Sign on High Risk Medications, Proper handwashing techniques along with hand sanitizing use.)
• Filing
• Fax machine
• Scanner
• Printer
• Microsoft Word
• Microsoft Excel
• Microsoft Power point
• McKesson competent
• Medical Manager
• Hummingbird
• Outlook.
• Data collection
• Insurance Verification
• ECW EMR (1 year)
Certifications and Licenses
Driver's License
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