Customer Service Office Assistant

Lexi Katzman, Clinical Documentation Integrity Specialist

Huntersville, 28078, US, 561-***-****, ***********@*****.*** SUMMARY:

Detail-oriented Clinical Documentation Integrity Specialist with experience in educational and behavioral support roles. Over 3 years of experience in meticulous documentation and IEP implementation, ensuring accurate record-keeping for diverse needs. Proven ability to deliver individualized interventions and training, fostering positive engagement and learning environments. Committed to enhancing client outcomes through precise analysis and communication. Ready to contribute expertise in documentation integrity to improve operational efficiency and patient care. Work Experience

08/2019 – 04/2020

WORK EXPERIENCE:

Office Assistant/Service Learning Ambassador, Florida Gulf Coast University Fort Myers, Florida, United States

● Facilitated 1:1 training sessions for non-profit organizations, guiding students in finding volunteer opportunities.

● Conducted workshops for students and non-profit organizations to navigate the Service Learning Portal and connect students with volunteer options.

● Documented client progress and treatment goals with precision and thoroughness.

● Cultivated trust and rapport to encourage consistent engagement in positive reinforcement strategies.

● Engineered natural learning environments that promoted student independence and success.

● Managed email communications and phone correspondence efficiently.

● Coordinated events, preparing essential items and equipment for successful execution. 06/2021 – 01/2023

Exceptional Children Teacher Assistant, Grove Park Elementary School Charlotte, North Carolina, United States

● Assisted lead teacher in executing IEP plans tailored for students with diverse learning needs.

● Modified instructional materials and facilitated small group interventions.

● Monitored student behavior and academic development, ensuring thorough documentation and collaboration.

07/2024 – 01/2025

Registered Behavioral Technician (RBT), Pediatric Advanced Therapy Mooresville, North Carolina, United States

● Implemented 1:1 behavioral interventions grounded in ABA principles within a pediatric clinical context.

● Maintained meticulous records of client progress and treatment objectives.

● Developed trust and rapport, fostering continuous engagement in positive reinforcement practices.

● Created conducive learning environments that enhanced client independence and success. 02/2023 – 02/2024

Academic Tutor, Tutor Doctor Charlotte Central

Charlotte, North Carolina, United States

● Delivered personalized tutoring across various subjects for K-8 students.

● Tailored lessons to accommodate diverse learning styles and academic objectives.

● Regularly communicated progress with families and school liaisons to ensure student achievement.

EDUCATION:

06/2018 – 05/2020

Florida Gulf Coast University

Bachelor of Arts, Psychology

Fort Myers, Florida, United States

SKILLS:

Client intake & information gathering

Customer and Client Support

Organization & Time Management

Effective Active Listening & Communication

Clinical Documentation

Clinical Data Analysis

Medical Coding

DRG Assignment

Risk of Mortality

Healthcare Regulations

Analytical Skills

Communication

Attention to Detail

Independent

Problem Solving

Vizient Experience

Optum CAC Experience

Critical Thinking

Presentation

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