Project Management Client Relations
Resume:
Felicia Artwell
Lake Ridge, VA 22192
**********@*****.***
Billing director with over 20 years of expertise in leadership, client relations, and project management. Demonstrated solid leadership by enhancing team efficiency and optimizing billing processes in a dynamic legal environment. Enthusiastic about driving innovative solutions and fostering collaborative team environments to achieve organizational excellence.
SKILLS
Proficient use of Aderant Expert, ELITE Enterprise, and Microsoft Office Suite
Electronic billing using LEDES files, eHub, BillBlast
Extensive use of TyMetrix360, Datacert/Sharedocs, Serengeti Tracker, Legal Precision, CounselLink, Collaborati, LawTrac
High level familiarity with insurance compliance, appeals submissions/tracking and resolutions related to:
CHUBB, AIG, Liberty Mutual, Zurich insurance coverage/claims
Meticulous and ability to multi-task to meet deadlines
PROFESSIONAL EXPERIENCE
Albert and Mackenzie LLP (Remote)
BILLING DIRECTOR Jan 2025 – Oct 2025
Train, supervise, evaluate, and develop a team of Billing Assistants and Billing Clerks (11 total)
Participate in the recruiting process, evaluating candidates and making recommendations for hire
Oversee and manage client billing process to ensure successful completion, while maintaining strict deadlines
Train and educate Attorneys and other legal staff on billing procedures, policies, and tools
Responsible for review, corrections, and finalization of invoices in compliance with client requirements and firm policies
Ensure client matrix is continuously updated as required
Oversee the collections process
Create multiple reports including weekly, monthly, quarterly, year-end billing reports, and calculate billing and other incentive bonuses
Prepare and/or analyze client budgets or statements
Review, investigate and resolve inquiries related to billing and collections
Manage preparation, maintenance, and updates of procedural manuals
In coordination with the Chief Technology Officer, participate in the development and restructuring of a proprietary billing and case management system
Complete other assigned tasks or projects as needed
DLA Piper LLP (Remote/Washington, DC/Reston/NY&NJ)
REGIONAL BILLING MANAGER (NORTHEAST REGION) Sept 2019 – Jan 2025
Managed 18 billing staff across NE Region, ensuring efficient processing and resolving escalations
Coordinated workflow, assignments, and cross-training to enhance team efficiency and effectiveness
Conduct performance reviews, counseling, and hiring to maintain high staff performance
Collaborated with attorneys on billing issues, supporting project management initiatives
Monitored and assisted with appeals for insurance related matters (CHUBB, AIG, Liberty Mutual) to ensure timely processing
Lead cross-functional teams in project management initiatives, successfully delivering projects on time and within budget.
Fostered strong relationships with attorneys and practice group leaders to streamline billing and collection efforts.
Coordinated staff schedules and vacation approvals, maintaining team productivity
Analyzed billing processes for efficiency, providing guidance on e-billing rejections and solutions
Mayer Brown, LLP - Washington, DC
BILLING OPERATIONS SUPERVISOR Aug 2015 - Sep 2019
Supervised billing staff, ensuring accurate and timely invoicing
Served as liaison between attorneys and billing team, enhancing client satisfaction
Trained staff on Aderant and e-billing, improving skillsets and efficiency
Analyzed billing processes for optimization, leading to faster processing times
Resolved e-billing issues, providing additional training as needed
Generated and distributed prebills for attorneys using Aderant, ensuring timely and accurate billing.
Performed write-offs and cancellations, maintaining billing accuracy and compliance.
Created and managed specialty billing spreadsheets, optimizing financial tracking.
Prepared and processed bills for mailing and electronic submission, enhancing efficiency.
Submitted electronic invoices and monitored rejections via e-billing Hub, reducing errors.
Managed on-demand billing requests, providing prompt and reliable service.
Provided WIP reports and payment histories, supporting financial transparency.
Epstein Becker & Green, PC - Washington DC
SR BILLING COORDINATOR/INTERIM ACCOUNTING SUPERVISOR Feb 2007 - Jul 2015
Supervised accounting department to ensure compliance with firm policies, improving efficiency
Oversaw all insurance billing and appeals for the firm to ensure compliance with carrier polices
Monitored department workload to optimize team performance and resource allocation
Liaised between accounting, attorneys, and admin staff, enhancing inter-departmental communication
Provided ELITE training for accounting department
Reed Smith, LLP - Washington, DC
SR BILLING SPECIALIST/ACCOUNT RECEIVABLE SPECIALIST Aug 2004 - Feb 2007
Prepared proformas and bills for attorney review using ELITE, ensuring timely and accurate billing.
Created and submitted LEDES files for electronic billing, improving billing efficiency.
Communicated with attorneys to ensure compliance with firm billing policies, enhancing accuracy.
Posted cash, wire, and ACH payments to client accounts, maintaining precise financial records.
Monitored online bank accounts for returned items and incoming wire payments, ensuring prompt issue resolution.
EDUCATION
Liberty University
BACHELOR OF SCIENCE IN INTERDISCIPLINARY STUDIES Jul 2021
Cognate: Science and Business with a focus on Clinical Laboratory Science, Business Law, Business Communication, Organizational Behavior, Organizational Ethics
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