Front Desk Customer Service

Haley Smith

Customer Care Professional with over 8 years of experience in enhancing customer satisfaction. Successfully improved customer satisfaction scores by 30% through personalized service and streamlined complaint resolution. Proficient in data analysis and team training, which strengthened service delivery. I bring a commitment to fostering positive customer relationships and enhancing service quality in fast-paced environments. Experience

Front desk Representative

Walmart

Assisted customers at the front desk, which improved overall satisfaction ratings by 20% during my tenure; I focused on providing a welcoming atmosphere and

quickly resolving any issues that arose.

Managed daily cash transactions and reconciled

registers, ensuring accuracy and security that helped prevent discrepancies and maintain trust with both customers and management.

Trained new front desk staff on store policies and customer service best practices, contributing to a more knowledgeable team and fostering a consistent

approach to customer engagement.

2014 – 2016 UVALDE, TEXAS

Check ordering customer representative

Harland Clarke

I assisted customer with ordering checks and banking items, also helping the banks with ordering banking products for the banks. On the weekends I would assisted in the debit card section of Harland Clarke and assisted customer with issues with debit cards as well as helping explaining the transactions on customers account.

Resolved customer inquiries and issues efficiently, which led to a 20% increase in customer satisfaction scores over six months. This helped create a stronger relationship between the company and our clients.

Streamlined the order processing system by

implementing a new tracking tool, reducing average handling time by 15%. This improvement allowed

customers to receive updates more quickly, enhancing their overall experience.

Trained new team members on customer service best

practices, which equipped them to handle a variety of situations confidently. This not only improved team performance but also reduced onboarding time by a

week.

Collaborated with the sales team to identify trends in customer feedback, which resulted in actionable

insights and led to the implementation of new services 2016 – 2017 SAN ANTONIO, TEXAS

Experience

that increased sales by 10%. This teamwork made sure we were meeting customer needs effectively.

Tech specialist

Apple Inc

Collaborated with cross-functional teams to enhance product features, which resulted in a 25% increase in user satisfaction ratings and improved customer

engagement. This teamwork helped us align on key

priorities and deliver a more cohesive product

experience.

Developed comprehensive troubleshooting guides and training materials for tech support staff, which reduced resolution times by 30%. By streamlining the process, I ensured that our team could assist customers more

efficiently, leading to higher retention rates.

Implemented a new software testing protocol that

increased the quality of releases, helping to decrease bugs reported by users by 40%. This proactive

approach not only improved our overall product

reliability but also boosted team morale as everyone felt more confident in the updates we rolled out.

Analyzed user feedback and system performance

metrics to pinpoint areas for improvement, which

directly informed the next generation of our products. This data-driven insight helped shape our

development strategy, ensuring we were meeting user needs and staying ahead of market trends.

05/2017 – 03/2018 SAN ANTONIO, TEXAS

Banking specialist

Farm Bureau Bank

Assisted customers with inquiries and issues, which led to a 20% increase in customer satisfaction scores, helping to build a more positive relationship with clients.

03/2018 – 10/2019 SAN ANTONIO, TEXAS

6933 Border brook, San Antonio 78238, Texas 210-***-**** ***************@******.***

Experience

Streamlined the complaint resolution process, reducing average response time by 30%, which allowed our team to handle more cases efficiently and improve overall service quality.

Collaborated with the sales team to provide feedback on customer preferences, which helped tailor our

offerings and resulted in a 15% boost in upsell

opportunities.

Trained new hires on customer service protocols and best practices, which ensured a consistent level of service and helped the team maintain high

effectiveness from day one.

Analyzed customer financial profiles, which improved loan approval rates by 20% and helped clients access the funds they needed more quickly.

Developed personalized banking solutions tailored to individual client needs, helping to increase customer satisfaction scores by 30% within a year.

Trained staff on new compliance regulations, which ensured the bank maintained its strong reputation and avoided potential penalties while also boosting team confidence.

Streamlined the onboarding process for new clients, reducing wait times by 25% and creating a smoother experience that encouraged long-term relationships. Front desk concierge

Surestay hotel by BestWestern

Assisted guests with check-in and check-out processes, which streamlined operations and reduced wait times by 20%, leading to higher guest satisfaction ratings. Coordinated special requests and accommodations for guests, helping to create memorable experiences that contributed to positive online reviews and repeat

business.

Managed the hotel’s reservation system, ensuring

accuracy and efficiency, which resulted in a 15%

decrease in booking errors and improved overall guest service.

Developed relationships with local businesses to

provide guests with exclusive discounts, enhancing their stay and supporting the hotel's reputation as a community-oriented establishment.

05/2020 – 11/2021 SONORA, TEXAS

Daycare teacher

Busy Bee’s Daycare

Designed engaging lesson plans that nurtured

children's emotional and social development, which helped create a positive and inclusive classroom

environment.

Implemented daily routines that included structured play and educational activities, promoting essential skills like teamwork and problem-solving among the children.

08/2021 – 12/2023 SONORA, TEXAS

Experience

Collaborated with parents through regular

communication and feedback sessions, which

strengthened relationships and ensured a consistent approach to each child's growth and well-being.

Organized seasonal events and activities, allowing children to showcase their skills and creativity, which fostered a sense of community and boosted their

confidence.

Front Desk clerk/ Assistant Manager

Sure Stay Hotel, BestWestern

Assisted in managing daily operations at the front desk, which improved guest satisfaction scores by 20%, ensuring a welcoming and efficient check-in process for all visitors.

Coordinated with housekeeping and maintenance

teams to address guest requests promptly, which

helped maintain a high standard of cleanliness and comfort throughout the hotel.

Implemented a new booking system that streamlined

reservations and reduced check-in times, making the guest experience smoother and increasing overall

operational efficiency.

Trained new front desk staff on hotel policies and customer service best practices, which fostered a

knowledgeable team and strengthened team

performance in handling guest inquiries.

SONORA, TEXAS

Fraud Prevention/ Claims department

Conduent

Analyzed transaction data to identify and mitigate fraud patterns, which helped reduce fraudulent

activities by 30% over a six-month period, enhancing the overall security of client accounts.

Developed and implemented new fraud detection

strategies, leading to a 20% increase in the accuracy of identifying suspicious transactions, thereby minimizing potential losses for clients.

Collaborated with cross-functional teams to create an employee training program on fraud awareness, which improved team understanding and responsiveness to

potential fraud cases, ultimately fostering a stronger culture of vigilance.

Monitored and reported on key fraud metrics to senior management, which provided valuable insights for

strategic decision-making and prioritized resource allocation toward high-risk areas.

Processed and resolved over 500 claims monthly, which improved turnaround times by 30%, helping customers receive their benefits more quickly and enhancing

overall satisfaction.

Coordinated with cross-functional teams to streamline the claims review process, which reduced approval

times by two weeks, ensuring clients received timely 07/2024 – PRESENT SAN ANTONIO, USA

Experience

support during critical periods.

Developed training materials for new hires, which

helped onboard staff more effectively and increased team productivity by 15%, creating a more

knowledgeable workforce in the claims department.

Analyzed claims data to identify trends and areas for improvement, which led to a 20% reduction in claim errors, ultimately saving the company money and

improving our service reliability.

Education

Brackettville Isd

High-school Diploma

BRACKETTVILLE, TEXAS

SWTJC

Some college experience

TX, TEXAS

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