Customer Support Specialist

KEVIN T. GAMEZ

Operations & Customer Support Specialist 8+ Years in Service Excellence & Process Improvement

Bakersfield, CA • 661-***-**** • ********@*****.*** • Available for Remote Work

LinkedIn: https://www.linkedin.com/in/kevin-gamez-32baa6183

Professional Summary

Dedicated and resourceful customer support and operations professional with over 8 years of experience delivering exceptional service, managing logistics, and improving workflows. Maintained a 4.9 rating across thousands of customer interactions and deliveries. Recognized for strong communication, independent problem-solving, and ability to adapt quickly in fast-paced remote environments. Seeking a remote/hybrid customer support role with a mission-driven company.

Core Competencies

Customer Support • Remote Communication • Team Leadership • Conflict Resolution • Process Improvement • Client Data Management • Government Case Systems • Data Entry & Reporting • Logistics Coordination • Time Management • Microsoft Office Suite

Professional Experience

Independent Contractor – Delivery & Rideshare

Uber • Uber Eats • Lyft • Spark Delivery – Bakersfield, CA

Feb 2019 – Present

- Completed 3,000+ rides and deliveries with a 4.9 customer satisfaction rating

- Recognized as Top Performer for 3 consecutive quarters

- Leveraged GPS and real-time traffic tools to optimize routes and ensure on-time service

- Maintained a clean driving record and consistent five-star feedback across platforms

In-Home Personal Care Assistant

Private Client – Bakersfield, CA

Mar 2020 – Feb 2022

- Assisted two elderly male clients with daily personal care, including hygiene tasks such as teeth brushing, dressing, and diaper changes

- Administered medications on a structured schedule and retrieved prescriptions from local pharmacies

- Monitored and documented clients' health conditions and communicated changes to family or medical staff

- Provided mobility support, including repositioning in bed and assisting with getting in/out of bed

- Drove one client to and from medical appointments and coordinated follow-up care

- Managed nutritional needs by preparing meals and beverages according to health requirements

- Performed wound care, including dressing changes and maintaining clean, sanitary conditions

Entry Level to Manager

Mexicali Restaurant – Bakersfield, CA

Mar 2007 – Feb 2019

- Fostered a loyal customer base through consistent service quality and positive engagement

- Oversaw inventory control, vendor relations, and staff scheduling

- Implemented cross-training among roles to increase shift flexibility and reduce overtime expenses

- As Assistant Manager and Manager, supervised 20+ staff per shift and led all daily operations

- Introduced cross-training and improved shift coverage to enhance team flexibility and reduce overtime

- Handled inventory control, vendor communications, and staff development

- Developed strong customer loyalty through consistent service and engagement

- As Host, greeted and seated guests, managed the waitlist, and handled cashiering duties with precision and hospitality

- As Server, managed multiple tables simultaneously while delivering excellent customer service and accurate order fulfillment

- As Busboy, cleaned and reset tables efficiently and assisted servers with customer needs

- As Pantry Boy, supported server staff during peak hours by restocking supplies and maintaining a clean and organized prep area

- Progressed from Pantry Boy to Busboy, Server, Host, Assistant Manager, and eventually Manager over a 12-year tenure in a high-volume, family-owned restaurant

Warehouse Associate (Seasonal)

Sequoia Paint Company – Bakersfield, CA

Jun 2019 – Aug 2019

- Improved stockroom efficiency through streamlined organization

- Maintained perfect attendance; recognized by leadership as “Hardest Working Associate”

Human Services Technician I/II

Kern County Department of Human Services – Bakersfield, CA

Jan 2013 – Aug 2013

- Processed applications with 100% accuracy while meeting strict deadlines

- Maintained confidential client records in government case management software

- Updated case data, tracked progress, and ensured compliance with agency protocols

- Commended for professionalism and recommended for rehire

Education

Bachelor of Arts in Psychology, Cum Laude – 2010

California State University, Bakersfield GPA: 3.42

Member, Psi Chi Psychology Honors Society

Additional Details

Typing Speed: 62 WPM

Available for Remote Work Open to All U.S. Time Zones

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