Customer Service Maintenance Coordinator
Resume:
Angel Bueno
Santa Ana, CA *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Vehicle Repair Senior Coordinator
Enterprise Holdings-Orange, CA
June 2023 to Present
The VR Coordinator is responsible for working with Truck branches, Truck customers, and vendors to assess and coordinate the maintenance, mileage, and repair needs of the fleet. I have became top 2 of my area within this position.
My responsibility’s & duties include:
• Work "shopped units" at dealerships, body shops and service centers. Verifying unit location and estimate of completion on a consistent basis
• Assist VR Supervisors with Body Shop approvals
• Approve POs in Auto Integrate
• Manage Unit Services to ensure information is correct and up to date
• Build relationship with the shops in their designated area via phone.
• Improve average Out of Service days (OOS) and out of service percentage
• Collect mileage updates from designated customers and enter into Decisiv
• Work and manage the DOT reporting to ensure compliance
• Collect and upload needed DOTs from dealerships and service centers
• Manage DOT inbox for DOTs completed and notify branch managers on the DOTs exceptions
• Schedule DOTs between customers and vendors
• Work closely with Risk/VR Manager with any other VR duties and projects
• Perform miscellaneous administrative job duties as assigned Maintenance Coordinator
Calico building services-Irvine, CA
November 2022 to June 2023
As a Maintenance Coordinator, my responsibilities and duties are:
• Provide excellent customer service to all clients and facilitate completion of service requests in a timely manner.
• Manage, organize, and update work orders & national accounts as needed.
• Coordinate and follow up with Project Managers and vendors to ensure work order completion.
• Maintain and develop existing and new vendor relationships by establishing preferred vendors.
• Complete work order filing & other administrative duties as assigned.
• Serves as liaison with contractors on any problems concerning service repairs.
• Excellent oral and written communication skills reflecting strong customer service via email and telephone.
• Able to succeed in a fast-paced environment.
• Able to work independently by exercising good judgment and problem-solving skills.
• Proficiency in Microsoft Office; including Word, Outlook, and Excel includes typing with speed and accuracy.
• Knowledge of and ability to operate standard office equipment efficiently.
• Ability to maintain confidentiality and discern sensitive issues.
• Able to use time effectively and multi task.
In-N-Out Associate
In-N-Out Burger-Garden Grove, CA
July 2019 to June 2021
As an Associate at In-n-Out:
• Worked fast paced while giving great service
• Detail-orientated
• Organized
• Used communication skills
• Very good at multitasking
• Fast learner
Education
High school diploma or GED
Skills
• Microsoft Office
• QuickBooks
• Multitasking
• Digital marketing
• iOS
• Project management
• Filing
• Med spa experience
• Shift management
• Microsoft Access
• Adobe Acrobat
• Client communication
• Hospitality
• Writing skills
• Office phone management
• Expense management
• Laboratory experience
• Google Docs
• Cosmetology
• Teamwork
• Microsoft Excel
• Guest relations
• Customer service
• Analytics
• Office management
• Employment & labor law
• Mac OS
• Pivot tables
• CRM software
• Editing
• Microsoft Outlook Calendar
• Quick service & fast food restaurant
• POS
• Organizational skills
• Salesforce
• Computer literacy
• Order entry
• Bookkeeping
• Training & development
• Data analysis skills
• Analysis skills
• Proofreading
• Windows
Languages
• Bilingual
• Spanish
Certifications and Licenses
Driver's License
Food Handler Certification
Contact this candidate