Customer Service Administrative Assistant
Resume:
Gabriella Flores
ANNAPOLIS, MD *****
*****************@*****.***
SKILLS
● Fluent in English and Spanish
● Expert in Microsoft Suite
● Proficient in Bluebeam
● Copywriting
● Creative Writing
● Editing
● Proficient in French
● Upwork independent contractor experience
● Customer service
● Multitasking
EXPERIENCE
July 2025-October 2025
Power Component Systems - Human Resources Assistant
● Maintained diligent data entry of employee records and other confidential information
● Familiarized myself with employment laws with regards to immigration employment laws in order to maintain I-9 employer compliance
● Assisted in daily tasks of the HR department, including communicating and coordinating between the operations team at headquarters and the Spanish-speaking field staff on job sites
● Took lead in presenting orientation for new hires and conducted onboarding procedures December 2024-July 2025
America Postal & Roxana’s Tax Services - Administrative Assistant
● Maintain organized package drop off areas
● Secretarial duties such as scheduling appointments for clients for the MVA, helping with tax filing, toll payments, and other deliverables
● Multitasked with tax clients and customer service representative personnel
● Coordinated carrier pick-ups to the store and managed carrier case files
● Accurately manage label-making to ensure appropriate shipment times and scheduled pick-ups for customers
August 2024-present
DoorDash – Delivery Driver
● Maintained high level of customer service while delivering orders
● Managed time effectively multi-tasking several delivery orders across different locations May 2024-August 2024
Welch and Rushe - Administrative Assistant II
● Coordinated with project managers to complete project cycle of several contact-specific forms in the service department
● Answered and delegated phone calls for the front desk between departments within the company
● Flexible in working with a team and with completing work alone November 2018-May 2021
January 2023-May 2024
Stoney River Steakhouse & Grill - Hostess
● Full-time employment of around 36 hours
● Warmly and promptly greeted and thanked guests when arriving and departing
● Inquired about the size of guest’s party and seating preferences
● Managed proper seating and reservation time to avoid overbooking
● Assisted the servers with bussing sections to help maintain a quick table turnover in order to accommodate for more guests in the restaurant
● Evaluated seating and effectively managed wait times October 2021-December 2022
The Metropolitan - Hostess
● Effectively maneuvered wait-times in multi-level restaurant
● Assisted with private events, decorating and setting up event plating July 2019-November 2019
Chuy’s – Server/Server Trainer
● Developed customer service communication
● Promoted special items and deals in order to maximize daily sales goals
● Trained new servers on menu and substitute options on menu February 2018-May 2019
Loews Hotel - Hostess/Room Service Attendant
● Effectively managed time to appeal to guests as both hostess and room service attendant
● Detail oriented to supply the best experience for all guests’ dietary and health needs
● Maintained friendly demeanor during hectic holidays and overbooked hotel nights EDUCATION
January 2024- present
University of Maryland, Global Campus - Political Science (B.S.) Currently attending and completing coursework online part time due to work schedule May 2019
Anne Arundel Community College, Arundel, MD - Business Administration (A.S.) Copywriter for the school newspaper, the Campus Current (2017-2019)
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