Customer Service Call Center

Jude Joseph

**** **** ** **, ****** FL

*****

Email address:

*************@*****.***

Phone Number: 561-***-****

SUMMARY

Experienced in Call Center, skilled in customer service, appointment confirmation, and sales support. Proven success in handling objections, maintaining customer satisfaction, Handling high volume of calls and meeting performance goals.

EXPERIENCE

Sales Representative/ Call Center.

Momentum Solar/ March 2022 to August 2025

• Scheduling and confirming solar appointment

for homeowners.

Inbound and outbound skills.

Handling objections and keeping customers

interested to avoid cancelations.

Customer Service Representative/ Call Center.

ADT/ September 2021 March 2022.

• Informed customers about billing procedures,

processed payments and provided payment

option setup assistance.

Assessed customer needs and upsold products

and services to maximize sales.

Educate customer on their billing statement.

Maintain Accounts payable knowledge.

Customer service/Data Entry/ 35W

Customer Service Specialist/ Call Center.

Simon Med / April 2017 to February 2019

• Responsible for building relationship with

physicians, and office staff, while providing

education and customer resources to increase

revenue.

• Scheduling Appointment for patients.

• Educate them on the type of exam they will

undertake.

ACCOMPLISHMENTS

• Customer Service - Dedicated, active listening,

ability to explain information simply and

effectively.

• Multi-tasking

• Sales - Consistently generated additional

revenue through skilled sales techniques.

Contact this candidate