Customer Service Data Entry

JOSEPH

LEGERME

***********@*****.***

305-***-****

Bradenton, FL 34210

Bold Profile

Dynamic customer service professional with extensive experience at Hotel Planner, excelling in high-volume call environments. Skilled in conflict resolution and active listening, I effectively address customer needs and enhance satisfaction. Proven ability to manage complaints and provide tailored solutions, ensuring a seamless reservation experience and fostering strong client relationships. Committed professional provides excellent service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.

PROFESSIONAL SUMMARY

SKILLS

• Customer service

• Active listening

• Critical thinking

• Data entry

• Problem resolution

• Relationship building

• Call center experience

• Computer proficiency

• Conflict resolution

• Complaint handling

• Payment processing

• Professional telephone demeanor

• Microsoft outlook

• Call management

• Product knowledge

• Appointment scheduling

• Order processing

Sullivan Community Collge

Sullivan, NY • 08/2000

No Degree: Communications

EDUCATION

Hotel Planner - Hotel Planner

Remote • 03/2022 - 06/2024

my duties were answering inbound calls at a high volume to maintain a natural call balance. Booking reservation and providing information on reservation scheduling such as location of different hotels ( providers) to resolve customer and client issues..

Assisted with day-to-day operations, working efficiently and productively with all team members.

Bath and Body - Customer Service Representative

Remote Fl • 02/2019 - 02/2022

Selling and shipping products online. Processing and handling customers complaints, answering questions, providing alternative solutions. Recommending merchandise and services that would meet customers needs

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. WORK HISTORY

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