Front Desk Customer Service

DEIRDRE BRANNON Hillsborough, NJ 908-***-**** ********************@*****.***

PROFESSIONAL SUMMARY Friendly, professional, and organized administrative professional with strong experience in front desk operations, customer service, and office administration. Skilled at creating welcoming, inclusive environments for diverse populations while managing multiple tasks efficiently. Adept at resolving conflicts, supporting members, and maintaining systems that ensure smooth operations. Proven ability to translate hospitality and educational experience into exceptional member experiences in community-focused organizations. CORE COMPETENCIES - Member & Guest Relations / Front Desk Reception - Customer Service & Conflict Resolution - Administrative Support: Data Entry, Filing, Mail Management - Security & Access Control Protocols - Phone & Email Communication Management - Scheduling & Calendar Coordination

- Microsoft Office Suite (Word, Excel, Outlook) - High-Volume / Fast-Paced Environment Adaptation - Event & Hospitality Experience

RELEVANT EXPERIENCE

Bridgewater-Raritan High School — Hillsborough, NJ Front Desk Receptionist (Part-Time), 2025–Present - Serve as the welcoming face for students, staff, and visitors, providing a positive first impression and member-focused service. - Screen and track all guests following district security protocols, ensuring safety while maintaining a friendly atmosphere. - Answer and direct a high volume of phone calls efficiently and courteously. - Provide administrative support including data entry, filing, mail distribution, and record management. - Collaborate with staff to resolve issues, answer inquiries, and provide assistance quickly, reflecting strong problem-solving skills. Bridgewater School District — Hillsborough, NJ Substitute Teacher (Per Diem), 2025–Present - Deliver classroom coverage across all grade levels, adapting instruction to meet diverse student needs. - Manage student behavior and classroom dynamics with professionalism and clear communication. - Maintain a positive and structured environment that fosters engagement and respect. Hospitality Experience — Various Locations, NJ Bartender / Server / Head Banquet Bartender, 2011–Present - Provided exceptional customer service in fast-paced, high-volume environments. - Managed events and crowd flow, ensuring a safe, enjoyable experience for guests. - Built rapport with clients and patrons through effective communication and attentiveness. Educational Field — NJ Program Director & ABA Support, 2007–2011 - Directed after-school programs promoting student development, safety, and inclusion. - Supported children with Autism through structured activities and individualized programs. - Developed strong interpersonal and problem-solving skills through direct engagement with students, families, and staff. Administrative Experience — NJ Assistant to Entrepreneur, Pharmaceutical Regulatory Affairs, 1995–2007 - Provided clerical and organizational support, ensuring smooth daily operations. - Managed filing systems, client communication, and documentation compliance. - Assisted in process management, strengthening attention to detail and reliability. EDUCATION & CERTIFICATIONS - Rutgers, The State University of NJ — Bachelor of Arts in English, 2011 - Raritan Valley Community College — Associate of Arts in Teaching, 2008 - In Progress: Commission Certificate/Notary Public of NJ — Expected 10/29/2025 - In Progress: CERT (Community Emergency Response Team) — Expected 11/16/2025 - In Progress: NJ AED/CPR Certification — Expected 11/9/2025